Personal Assistant

Social Security Administration - Hanover, MA (30+ days ago)4.0


The Social Security Administration’s mission is to “Deliver Social Security Services that meet the changing needs of the public”. The Social Security Administration (SSA) administers the following federal benefits programs: retirement, survivors, disability, Medicare, and supplemental security income benefits. This is a public contact agency that takes great pride in providing world-class customer service to a broad spectrum of people. If you enjoy helping others in a challenging and ever changing environment this is a great agency to be a part of!

Skills We Look For

  • Good written and oral communication skills
  • Good people skills
  • Skills in independent analysis and problem solving using policies, procedures, laws, and regulations
  • Knowledge of mathematical procedures
  • Knowledge of office equipment, e.g., photocopier, fax machine, personal computer, calculator, etc. to assist the disabled employee

Duties

Please Note: This is temporary position. This is not a career ladder position. General Schedule 5 (GS-5) is the highest grade level for this position.

The Personal Assistant works directly with a physically disabled Claims Specialist to conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, Medicare, and Supplemental Security Income benefits. The Personal Assistant also helps the Claims Specialist resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA. The ability to deal with the public in a fast-paced customer service setting is necessary. Work experience in customer service is beneficial.

The Personal Assistant will:

  • Type exclusively for the Claims Specialist during face-to-face interviews with the public to determine eligibility and continuing eligibility for benefits
  • Provide direct service to the general public addressing all facets of the SSA benefit programs to assist the Claims Specialis
  • Answer and respond to general inquiry phones calls on a regular basis; check employee’s voicemails and relay the messages
  • Organize and maintain files; photocopy documents and fax them to the appropriate file
  • Research and collect information and documentation for use by the employee in performing appropriate work
  • Use state of-the-art technology to access and update claims information
  • Ensure the personal needs of the physically disabled employee are met (such as mobility, communication, and related needs) and accompany the employee to meetings and training sessions
  • Assist the physically disabled employee in emergency-type situations (fire drill, evacuation, illness, etc.)
  • Assist the office with a variety of projects and assignments
  • Use agency approved software programs, such as word processing, database, spreadsheet, and electronic mail (e-mail) to create standard letters and reports; enter data into the programs

Conditions of Employment

  • U.S. Citizenship required
  • Selective Service Registration, if applicable (www.sss.gov)
  • Background and/or security investigation required
  • Job offers are contingent on background / security investigation results
  • Relocation expenses will not be paid
  • All qualification requirements must be met by the closing date of the announcement.

Qualifications

All qualification requirements must be met by the closing date of the announcement. If you are using experience to qualify, you must have: GS-5: Three years of general experience equivalent to the next lower grade level in the federal service that demonstrates the ability to 1) analyze problems, identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; 3) communicate effectively orally and in writing; and 4) use online technology and automation tools. Examples of qualifying experience include analyzing, explaining, applying or interpreting laws, rules, regulation or policies.

Job Types: Full-time, Temporary

Salary: $36,899.00 to $47,971.00 /year

Experience:

  • office: 1 year

Education:

  • High school