The Social Security Administration’s mission is to “Deliver Social Security Services that meet the changing needs of the public”. The Social Security Administration (SSA) administers the following federal benefits programs: retirement, survivors, disability, Medicare, and supplemental security income benefits. This is a public contact agency that takes great pride in providing world-class customer service to a broad spectrum of people. If you enjoy helping others in a challenging and ever changing environment this is a great agency to be a part of!
Skills We Look For
Please Note: This is temporary position. This is not a career ladder position. General Schedule 5 (GS-5) is the highest grade level for this position.
The Personal Assistant works directly with a physically disabled Claims Specialist to conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, Medicare, and Supplemental Security Income benefits. The Personal Assistant also helps the Claims Specialist resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA. The ability to deal with the public in a fast-paced customer service setting is necessary. Work experience in customer service is beneficial.
The Personal Assistant will:
Conditions of Employment
All qualification requirements must be met by the closing date of the announcement. If you are using experience to qualify, you must have: GS-5: Three years of general experience equivalent to the next lower grade level in the federal service that demonstrates the ability to 1) analyze problems, identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; 3) communicate effectively orally and in writing; and 4) use online technology and automation tools. Examples of qualifying experience include analyzing, explaining, applying or interpreting laws, rules, regulation or policies.
Job Types: Full-time, Temporary
Salary: $36,899.00 to $47,971.00 /year