Order Fulfillment Technician

Cygnus Technologies - Southport, NC

Full-time

Cygnus Technologies Inc. (part of Maravai Life Sciences) is focused on supplying highly specialized analytical products to the pharmaceutical and biotechnology industry for use in process development and quality control. As recognized experts in bioprocess contaminant testing for analysis such as host cell proteins, Cygnus offers a broad menu of well-validated, robust generic kits and immunoassay reagents. Cygnus also offers custom product-specific development of antibodies and assays for companies who want to outsource these highly specialized technologies to the experts. We have an excellent opportunity for a Manufacturing Manager to support our current customer base and drive the growth of our business.

Position Summary

The Order Fulfillment Technician is responsible for assembling product kits, providing customer service, and inventory management. This position reports to the Manager, Customer Service.

Primary Responsibilities and Duties:

  • Assemble product kits
  • Produce labels with lot numbers and expiration dates.
  • Assembles documentation for product lots
  • Prints product inserts
  • Maintains inventory of generic kit components
  • Customer service functions: answer phone, take orders from web and/or email
  • Handle customer inquires
  • Operates in NetSuite (ERP/order processing electronic system)
  • Monitor use of materials
  • Prepare orders for shipping
  • Prepare documents for international shipments for proper Customs clearance
  • Maintain lab housekeeping, i.e. cleanliness, organization, supplies inventory
  • Communicate with Manufacturing department to minimize back orders
  • Other duties as assigned

Job Qualifications:

  • BS Biology, Chemistry
  • Laboratory/science background
  • Basic computer skills
  • Understanding of ISO 9001, GMP principles
  • Able to perform multiple tasks under time constraints with strict GMP and SOP Compliance
  • Customer Service Experience preferred
  • Team player attitude
  • Strong attention to detail

Job Type: Full-time

Cygnus Technologies offers a competitive salary and benefits program.

Cygnus Technologies is an EEO Employer.

Job Type: Full-time

Education:

  • Bachelor's (Preferred)