Company: Oak Street Health
Title: Welcome Coordinator
Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients’ health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit http://www.oakstreethealth.com.
Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensure they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday.
Welcome Coordinators are an integral part of Oak Street Health. You will be the first impression we make on our patients. You will efficiently juggle many tasks: ownership of our Welcome and Community Areas, management of inbound and outbound phone calls, as well as managing patient referrals and medical records. We also expect you to be highly flexible, covering when needed in other local locations.
Welcoming patients and conducting check-in with required forms
Updating patient information and making changes in electronic medical record platform
Scheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing patient referrals by scheduling those appointments and completing authorizations
Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
Assisting new patients with paperwork
Assisting with community room events
Other duties as assigned
The Welcome Coordinator reports to the Practice Manager
What we’re looking for
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
Strong computer skills and basic knowledge of Microsoft Excel.
Experience in customer service setting
Professional phone etiquette
High level of integrity
Proficient PC skills
College degree preferred, some college required
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Somebody who embodies being "Oaky" What it means to be "OAKY"
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and driving for results
Radiating positive energy
Assuming good intentions
Why Oak Street?
Oak Street Health offers our coworkers advantages that can’t be found in other clinical workplaces, including:
The opportunity to be part of a hyper-growth company, focused on changing the future of healthcare.
Paid vacation/sick time, retirement options, as well as health, vision and dental benefits
Brand new, beautiful working environment
Supportive and fun culture
High levels of responsibility and rapid advancement
Opportunity to be at the forefront of a revolution in healthcare
Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of co-workers.
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers