Support Engineer

Enterprise Holdings - St. Louis, MO3.6

Full-timeEstimated: $74,000 - $110,000 a year
The Information Technology (I.T.) division of Enterprise Holdings builds and implements powerful solutions that help to drive and support the global operations of our brands and businesses, including Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental. With over 10,000 branch locations across the world and more than 100,000 employees, Enterprise Holdings and its affiliates own and operate almost 2 million cars and trucks.

Here, you will be part of a team that creates and delivers leading-edge technologies and expansive systems that impact every aspect of our growing businesses. We provide the resources to enable and develop our more than 2,000 innovative I.T. professionals in a variety of career paths. This is where it all starts. All systems GO!

The Rental Billing department is responsible for the maintenance and management of the billing and invoicing software that impacts customers who rent cars or trucks globally from Enterprise Holdings. This includes maintaining and managing interfaces with internal applications and delivering electronic data to external organizations and customers. This is an exciting time to be part of the Rental Billing team as we are continuing to globally expand!

Investigates, diagnoses, and resolves complex issues without known solutions; may make recommendations and defines action plans.
Tracks, diagnoses, replicates, troubleshoots, and resolves issues involving Rental Billing applications.
Resolves issues escalated from any support group or customer.
Supports efforts to identify and eliminate the root cause of issues in the environment.
Creates documentation of knowledge resulting from investigative and support activities and publishes this information for support of future occurrences.
Leverages internal technical expertise, including higher-level engineers, knowledge, and other internal tools, to provide the most effective solutions to issues.
Assists others with working an issue; utilizes area of expertise in order to facilitate solutions for the situation.
Participates in technical communications within team to share best practices and learn about new technologies.
Focuses on an area of technical specialization and stays up to date on knowledge related to area.
Assists with task automation and process improvements, as directed.
Maintains established service level agreements to meet customer expectations and quality standards.
Protects our customers, our employees, and our brands by incorporating security and compliance in all decisions and daily job responsibilities; follows security policies and procedures.
Equal Opportunity Employer/Disability/Veterans

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
2+ years of hands on or educational experience with reading and writing scripts with languages such as Perl, Python, and/or Shell.
Must have knowledge in one or more of the following databases – Oracle, SQL Server
Must possess effective analytical, problem-solving and decision-making skills
Must have good verbal and written communication skills
Must have good time management and prioritization skills
Must be able to effectively collaborate in working with others
Must possess initiative, results-oriented drive and a solid work ethic requiring minimal direction
Must be flexible in the face of changing priorities and requirements
Must be committed to incorporating security into all decisions and daily job responsibilities

2+ years of experience in J2EE specifications (OOAD, core Java, Servlets, JSP, Web Services, XML, design patterns and standards), Junit, HTML and JavaScript – or similar educational experience.
2+ years working experience in a java developer/engineer role or similar
Knowledge of middleware technologies like Weblogic or Tomcat
Knowledge of the Agile methodology and tools like Jira, Confluence
Knowledge of open source tools like Git, Bitbucket and Maven
Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field
Basic knowledge of open source tools such as Struts, Hibernate, Log4j. Knowledge of Open Source Frameworks like Spring, Angular.js and Apache POI
Ability to use system logs and debugging tools for problem resolution and system tuning