Training Specialist III - DMV/DRIVES

State of Colorado Job Opportunities - Lakewood, CO3.5

Full-time
Department Information

THIS ANNOUNCEMENT HAS BEEN EXTENDED AND WILL CLOSE ON 4/15/19 AT 5:00PM THERE IS NO NEED TO RE-APPLY IF YOU HAVE ALREADY.

The Colorado Department of Revenue (CDOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, enforcing liquor laws, and regulating gaming, horse racing, marijuana, and the auto industry and assisting the citizens of our state.

The Colorado Department of Revenue will provide quality service to our customers in fulfillment of our fiduciary and statutory responsibilities while instilling public confidence through professional and responsive employees.
CDOR Vision
To become the premier Department of Revenue known for its outstanding customer service, innovation, and dedicated employees.
CDOR Mission
The Department of Revenue will provide quality service to our customers in fulfillment of our fiduciary and statutory responsibilities while instilling public confidence through professional and responsive employees.

The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub program (discounted merchandise, food and travel, etc), CafeWell, employee wellness program and a great benefit package.

Description of Job
Designs, develops, and delivers training courses to address training needs and requests for the State, counties and outside entities (Law Enforcement, Tow Carriers, etc.) across the state. Determines course objectives, content, method of delivery, and training activities for training requested. Updates training materials and the appropriate training program as needed based on statute revisions or policy changes. Implements the Department of Motor Vehicles (DMV) training program including class schedule creation, location selection, demonstrating procedures, and reviewing and updating training plans.

Performs DMV or county employee certification training, monitoring progress, testing, and certification of successful completion of training. Executes new employee policies and procedures training. Creates web based trainings and webinars to train local and state wide staff on job related tasks.

Provides technical assistance and support for inquiries and issues related to DRIVES. This includes answering phone calls, managing service desk tickets, and visiting offices to provide end user assistance. Position responds to customer inquiries within established timeframes. Position notifies management if a high volume of inquiries are being received to ensure back-up assistance is provided to maintain a high level of support.

Develops communication documents by request including memos, job aids, email communications, and newsletter articles. Scans, formats, and converts various materials for management, graphics, research, reports, and committees.

Designs, develops, and delivers training presentations relating to topical subjects for internal staff and county personnel.

Executes training logistics: furnishing training materials and supplies, checking equipment, registering attendees and distributing, collecting, and analyzing evaluation forms and tests. Provides educational outreach to customer base (County Offices, Tow Carriers, Dealers, Law Enforcement Officers, Envirotest employees, Lien Holders, and Code Enforcement officers.)
Assists in conducting studies and assessments to pinpoint training needs for vehicle or ID document processing. Distributes survey instruments, collects data, prepares reports, and determines strategies for achieving short-term and long-term objectives.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS:
Bachelor's degree from an accredited institution in a field of study related to the work assignment.
AND
Two years of professional experience delivering business systems training to Adult Learners

Substitutions:
Additional experience will substitute for the degree requirement on a year-for-year basis.

Additional education as listed above will substitute for the required experience on a year-for-year basis.

Preferred Qualifications:The preferred candidate will possess the following:
Additional years experience designing and delivering training to adult learners.
2 or more years experience working on a technical customer service team.
2 or more years working professionally in business administration, information systems, technical customer service or other related field.
2 or more years help desk experience
2 or more years experience working in public service at the federal, state, county, or local level
Instructional Design Experience
Additional experience developing and delivering training to adult learners
Experience using audio/visual equipment and materials
Intermediate to advanced PowerPoint skills
Experience working in a position that required regular overnight travel throughout Colorado.
Experience and how it relates to the minimum qualifications, preferred qualifications, and any necessary special requirements must be clearly documented in your application. Your submitted application materials will reviewed to determine the top group of applicants moving forward in the selection process. Resume and cover letter are required to be submitted along with your online-application.

DOR REQUIRED SKILLS & COMPETENCIES:
Competencies required for all DOR positions include good communications skills (both oral and written), interpersonal skills, the ability to follow written and oral instructions, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.

The following are conditions of employment with the Colorado Department of Revenue:
1. All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.
2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.

A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information

E-MAIL ADDRESS:
All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. Exam information or notification will take place via email; check your email frequently. Please include your current e-mail address on your application and set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

APPLICANT CHECKLIST:
Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)

2) A complete Supplemental Questionnaire (Submit online as part of your application)

3) A Resume presented in chronological order showing your entire adult work history.

4) A Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement.

(late resume and cover letter submissions can not be accepted)

MINIMUM QUALIFICATIONS AND COMPARATIVE ANALYSIS:
The application will be used to determine if the applicant meets the Minimum Qualification requirements.
The application, cover letter/letter of interest, and supplemental questions are the first step in the comparative analysis process and will be used to determine whether an applicant will move on to the next step in the process. They may also be used to determine the top group to be invited for further testing, the applicant's rank or establish an eligible list.
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.

List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

"See resume" statements will not be accepted in lieu of a properly competed application.

Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (i.e. 30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)