Front Desk

Hampton Inn & Suites - Bridgewater, NJ (30+ days ago)3.9


Job Description

The Hampton Inn & Suites Bridgewater is currently looking for friendly, customer service focused front desk associates. This is an exciting opportunity for individuals ready to work in a fast paced environment and that have superb multi-tasking abilities.

GENERAL RESPONSIBILITIES

Check-in and check-out guests
Make and confirm reservations
Process guest check-in; confirm reservations, assign room and activate room key
Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
Assign room to guest request and preference whenever possible
Provide all guests with overview of hotel and amenities
Process all payments types e.g. charges, cash, checks, debit or credit cards
Process all check-outs
Follow all cash handling/banking procedures as per standard operating procedures
Discreetly handle confidential guest information
Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
Run daily reports and check for accuracy
Complete assigned cashier and closing reports
Complete shift checklist
Balance and drop receipts according to prescribed accounting procedures
Ensure that all complaints regarding service and/or accommodations are investigated and resolved
Adhere to all Colwen and brand standards
Maintain STRICT key controls Qualifications

Three to six months related experience
High School Diploma or GED
Cash Handling experience
General Accounting knowledge
Strong Leader of people
Proficient in English language.
Intermediate to advanced computer skills
Familiar with common computer software programs
Must be willing to work holidays
May require overnight stays
Some work in office
Must be willing to work varied hours

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

Opportunities for advancement and career growth
Warm and supportive work environment
Competitive Wages
Medical, Dental and Vision Insurance
Company-funded Health Reimbursement Account
Flex Spending Account
Voluntary Life Insurance
Short Term and Long Term Disability
401(k) retirement plan with Employer Match after one year of employment
Paid Time off Programs
Holiday Pay
Jury Duty Leave and Bereavement Leave
Hotel Discounts
Colwen Hotels is an equal opportunity employer. EOE M/F/D/V