The Holiday Inn Express Atlanta Galleria Ballpark area is less than a mile from the new Suntrust Ballpark the home of the Atlanta Braves. We have 139 rooms and 1800 square feet of meeting space.
Job Title: Front Desk Agent
Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
and future reservations when necessary. Knows cancellation procedures. * Knows room locations, types of rooms available, and room rates. * Registers arriving guests and assigns rooms. * Coordinates room status updates with the housekeeping department by notifying housekeeping
of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. * Coordinates guest room maintenance work with the engineering and maintenance division. * Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. * Knows daily activities and meetings taking place in the hotel. * Reports any unusual occurrences or requests to the manager or assistant manager. * Manages and resolves all guest complaints in a professional and courteous manner. * Processes guest check-outs and handles monetary transactions. * Maintains customers’ privacy. * Maintains a high level of professional appearance and demeanor. * Performs other duties as assigned.
procedures. Able to properly secure guest information. * Ability to learn safety, emergency, and accident prevention policies and procedures. * Skilled in the use of front office equipment. * Knowledge of proper telephone etiquette. * Ability to work a flexible schedule, including weekends and holidays.
Job Type: Full-time
Salary: $11.00 /hour
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