The District Supervisor is the multi-unit manager on the front lines of our business. The position reports to the State Vice President Operations with a portfolio of six to ten branch Managers under direct supervision. Supervisors work closely with the Branch Managers to achieve district goals, including sales and profit objectives, client service, compliance, human capital investment and retention, and workforce excellence.
Duties and responsibilities
Enhances branch profitability, control and growth through effective leadership.
Works with executive leadership to formulate and execute strategic plans.
Assesses branch needs, market conditions, and competitive landscape.Identifies strategies to maximize sales and profits.
Critically analyzes data and translates that into a plan of action.
Challenges and motivates Team Members in an atmosphere of mutual respect, while establishing expectations, setting standards and providing timely, effective feedback.
Communicates to Team Members company, district and branch initiatives.
Directs Branch Managers and personnel in setting and accomplishing collection goals and monitors to ensure all personnel are following both the letter and the spirit of the FDCPA (Fair Debt Collection Practices Act).
Trains Branch Managers and personnel and monitors strict compliance with UDAAP (Unfair or Deceptive Acts or Practices).
Audits branch compliance with all company policies and procedures as well as state and federal guidelines, laws and practices.
Directly selects, trains, and manages performance of branch managers.
Provides highly visible and active guidance to all Team Members in the district.
Provides a positive, performance-driven work environment wherein the Team Members are valued and their professional development is a priority.
Develops and mentors Team Members, while creating succession plans for the district.
Builds a culture of inclusiveness and fairness.
Completes district administrative activities such as weekly reports.
Counsels and provide guidance to branch managers to achieve operational objectives, including communication of appropriate company policies and procedures.
Fosters an environment of high levels of integrity and ethics are standard.
Leads by continually modelling ethical business practices.
High School Diploma or Equivalent
Minimum of 7 years’ experience in consumer finance industry.
Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
Must pass drug screen, criminal and credit background checks.
Bachelor’s degree from accredited institution.
Willingness to relocate for career advancement.
High degree of self-confidence.
Excellent knowledge of consumer finance industry.
Passionate about excellence.
Above average communications skills.
Customer service oriented with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
Calm under pressure.
Proven ability to multi-task and organize effectively.
High degree of integrity.
This position primarily works in different on-site Branch offices and spends approximately 25% of the time driving to locations.