XXTraining Manager

Next Door - Denver, CO (30+ days ago)3.8

Create, manage and maintain all Next Door Eatery Front of House (FOH) and Back of House (BOH) training materials; ensure that Next Door training standards are successfully maintained at existing locations and implemented at new locations. This person will be responsible for working with and supporting General Managers with their team training needs. The right candidate must be an energetic and creative professional with great interpersonal skills, a keen eye for details and good time management skills. This person will be able to handle the pressure of simultaneously coordinating a wide range of activities while also recommending appropriate and creative solutions to problems as they arise. The ideal candidate will have training experience within a similar environment and be passionate about the industry and supporting a team as we continue to expand our program. This is a wonderful opportunity for anyone who wishes to be part of a rapidly growing company with a people driven culture.

  • Responsible for creating and maintaining training materials for hourly and salaried staff with supervision and approval from Home Office department leads.
  • Develop and organize manuals and best practices for standardized Next Door Operating Procedures (NDOPs) for existing and new stores to ensure procedures are uniform throughout the concept.
  • Create and enhance in-store training courses in core business departments (Food and Beverage, Hospitality, etc.).
  • Develop and implement MIT (Manager in Training) program for salaried managers. Track progress, give feedback, coordinate with existing stores, etc.
  • Working with Human Resources to implement an E-Learning platform for Next Door.
  • Identify and develop food and beverage trainers within the stores and partner with these trainers to strengthen their effectiveness.
  • Responsible for creating and maintaining a trainer program for hourly team members.
  • Work with GMs to identify training needs for their teams and coordinate regular trainings with various departments.
  • Support Director of Operations, General Managers and Department Leads to determine training needs to develop new training programs or modify and improve existing programs.
  • Assist in new store orientations for team members and management.
  • Help train and develop new managers for all new store openings.
  • Assist in the development of opening team rosters (including Trainers) and coordinate training resources for new restaurant openings.
  • Write and develop training materials for new store openings; maintain and adjust training materials based off results and feedback from previous store openings.
  • Support hourly and salaried staff continually after training and new store openings.
  • Work with Human Resources to ensure legal compliance related to payroll with all training programs.
  • Keep Director of Operations promptly and fully informed of all issues and take prompt direct action where necessary.
  • Complete job responsibilities and performance objectives in a timely and efficient manner in accordance with Next Door’s standards.
  • Maintaining a favorable working relationship with all company employees to foster and promote a harmonious working environment which is conducive to high employee morale, productivity and effectiveness.
  • Assist with administrative tasks. Provide tracking support. Perform any and all related duties as required or requested. • Regular travel to store locations.
  • Minimum of 3 years restaurant operations management experience.
  • Minimum of 3 years training program design and administration experience in restaurant or similar setting; demonstrated ability to conduct needs assessment and develop appropriate training programs.
  • Demonstrated ability to manage and organize multiple competing priorities.
  • Excellent presentation and facilitation skills.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint) and Outlook.