Account Manager

RSC - San Ramon, CA (30+ days ago)


Do you love working with people? Would you like a flexible work schedule and the ability to work from home? The Account Manager at RSC supports clients to ensure their Facilities Management software needs are met. You will lead small project teams comprised of analysts and design consultants and oversee the planning and project delivery process to ensure successful project completion and ongoing client satisfaction. Working closely with asset management departments of major corporate clients, Account Managers develop overall asset management programs and manage profitability and financial aspects of client accounts. This position will be based in the San Francisco Bay Area.

Primary ResponsibilitiesThe Account Manager will support and develop RSC’s current client base by customizing software solutions that create more effective facilities; to maximize the value of physical assets while minimizing the costs; to properly review and analyze facility operations; to recommend organizational and operational improvements; to maximize employee productivity and acceptance of change; to streamline project management; and to promote green building design.

The ideal candidate will be able to lead meetings and guide technical support groups such as programmers and CAD drafters, using his/her experience in project management and execution of services, including space planning and design, cost consultancy, workplace consulting services and space management strategy. Experience with design solutions, scenarios and feasibility studies, and project schedule, budget management and facility management are required. A core competency will be the Account Manager’s ability to bridge the communication gap between technical software staff (both RSC and client technical staff) and non-technical client management, conducting regular progress meetings to balance and set appropriate expectations regarding competing client demands for product enhancements with contractual and staff resource constraints.

Experience responding to RFPs, preparing executive presentations and briefings, and negotiating consulting services contracts is essential. Software implementation experience involving data conversions and software implementations, and technical proficiency working with relational databases, SQL and report writers are important to troubleshoot and guide staff project work. A successful track record building, leading and managing multiple teams of professionals to meet project goals with high quality work delivered on schedule and within budget is important. Success working in a virtual environment is a plus. Our ideal candidate will have a reputation for development and maintenance of excellent client relationships, resolving challenging and complex business issues independently, and seizing the opportunity to grow and expand existing business relationships.

Qualifications

  • B.S. in Computer Science, Industrial Design, Architecture or a related field is required. Evidence of strengths in math, logic or education-related subjects is a plus.
  • 3+ years’ industry experience in facilities management, preferably in two (2) of the following industry markets: high tech, public utilities, government, manufacturing, or hospitals.
  • At least 5 years’ of successful project and staff management experience, leading, managing and developing/training technical project teams.
  • Technical skills in the following areas: use of relational databases, ability to write/understand SQL language; ability to use report writers (e.g. Crystal Reports, CAFM Report Writers); use of MS Excel and MS Project; ability to produce Gantt charts.
  • Client relationship development and management experience that involves use of pricing, financial reporting, predictive modeling, space planning, and innovative problem solving skills.
  • Experience with CAFM software such as Archibus, Tririga, Centerstone, or Manhattan is preferred.

Job Type: Full-time

Salary: $60,000.00 to $90,000.00 /year

Experience:

  • Facilities Management: 1 year

Education:

  • Bachelor's

Location:

  • San Ramon, CA

Required travel:

  • 25