2 years in a luxury retail or 5 years in customer service.
Strong customer service and problem solving skills.
Able to prioritize workload and multi-task.
Must be detail oriented and very organized.
Computer knowledge is a must.
Under the direction of the General Office Manager, the General Office Associate is responsible for the daily operations of the cash office.
Essential Duties and Responsibilities:
-Process morning cash entry from previous day’s sales
-Using the computer to research client inquiries, send emails, tracking sales using Excel
-Tracking and processing of incoming customer packages
-Fielding store calls as the operator
-Process customer bill payments
-Opening the store: safe, controller, registers and distributing reports
-Counting register and petty cash
-Reconcile Saks and 3rd party chargebacks
-Resolving customer issues i.e. researching bills, lost packages
-Working with associate inquires
-Processing of daily bank deposits
-Maintaining registers and updating systems
Physical Requirements and Working Conditions:
-The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee may be required to lift up to 10 pounds of material
-Ability to work a flexible schedule based on business needs, which includes weekends and holidays
Job Type: Full-time
Communication method(s) used: