Front Desk Agent

Hampton Inn & Suites - Pine Bluff, AR (30+ days ago)


Duties:

  • Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Transmits and receives telephone messages.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone.
  • Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • May be required at any time to fill in the job duties of either the Reservationist or the PBX operator (review individual job descriptions.
  • Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
  • Reports all necessary reporting procedures in documenting customer requests.
  • Handles accounting of money, receipts, guest accounts and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure.
  • Proper uniform and name tag worn at all times.
  • Uses guests name a minimum of three times during check-in and check-out.
  • Ensures that incoming calls to the switchboard are answered within six rings.
  • Bucket checks must be performed a minimum of one time per shift.
  • When responding to the switchboard the proper TAKE 1 script must be used at all times.
  • Must respond to a guest request within 10 minutes of time request was made.
  • Respond to the customer immediately upon entering the lobby.
  • Room directions along with hotel outlets along with hours of operation must be explained to all customers.
  • Outgoing fax messages must be sent within two minutes from the time requested.
  • Customers must be notified of an incoming fax with 30 minutes.
  • When approached by a customer with a problem, the associate will empower himself/herself with the responsibility of assisting the customer in solving this problem.
  • Telephone messages must be communicated to the customer within 1 minute of receiving the call.
  • Courtesy calls must be placed to newly rented rooms to ensure the customer is completely satisfied.

Job Type: Part-time

Experience:

  • Front Desk: 1 year

Education:

  • High school or equivalent

License:

  • Driver's License

Required work authorization:

  • United States