HRIS Solution Specialist

Datis - Tampa, FL (30+ days ago)


DATIS is seeking an HR Professional for our Customer Enablement team to deliver superior customer service of our comprehensive HR solution to our external customers. The ideal candidate will have practical experience in at least one the following HR disciplines: Payroll, New Hire Onboarding, Time & Attendance, Performance Appraisals and Credentialing and have held a role within an HR or Payroll department. Are you currently seeking an opportunity within an exhilarating and rewarding technology company? DATIS offers a small and innovative company atmosphere that enables our employees with the tools they need to succeed in producing impactful work. Our team consists of ambitious and passionate individuals that thrive in our relaxed and casual environment.

The role will require frequent and direct customer interaction. The right candidate will have an aptitude for learning HR software solutions, a passion for service, and problem-solving ability. There is a tremendous amount of opportunity for growth and for continuous learning and development in this role.

Responsibilities:
Provide telephone and email support to external customers
Manage a queue of HR, Payroll and Benefits Administration cases, prioritizing issues based on severity and customer impact
Solve complex problems, drive change, and implement solutions
Handle sensitive customer issues with a high level of discretion
Work with other Solution Specialists and the Software Development team to identify solutions or workarounds
Maintain knowledge of new functionality of our software and HR legal and compliance changes
Perform efficient incident management while maintaining support quotas

It's essential that you have:
2 or more years of experience supporting or implementing HRIS, Payroll and Benefits Administration software solutions or software consulting and deployment experience
Knowledge of HR compliance regulations
Strong technical problem solving skills, with an ability to troubleshoot complex application issues
Proven ability to collaborate and build strong relationships with customers and internal resources
Ability to generate a sense of urgency and rally appropriate teams
Ability to deal with the stress related to resolution timeframes and conflicting/competing priorities while remaining positive and flexible
Excellent written and verbal communication skills, with an emphasis on tone, structure, grammar, and spelling in English
It would be great, but not required, if you hold any of the following:

Certified Project Management Professional (PMP)
Certified Scrum Master (CSM)
Certified Professional in Human Resources (PHR)
Certified Payroll Professional (CPP)

Job Type:
Full-time

Local candidates only:
Tampa, FL, 33602

Required experience:
Human Resources and/or Payroll : 2 years

Required education:
Bachelor's
Benefits Package

100% employer paid health insurance for employee only coverage (other coverage types are available for families at a cost to the employee) 1st of the month following 60 days of employment
Open PTO (Paid Time Off) policy.
7 paid Holidays (New Years, Memorial Day, 4th of July, Labor Day, Thanksgiving Thursday and Friday, Christmas)
401k plan participation with 100% company match on the first 3% of compensation and 50% company match on the next 2% of compensation
Please apply only if the following D-E-L-I-G-H-T values resonate with your own:

Delight customers
Elect and spread positivity
Lead with solutions and embrace change
Increase communication with transparency
Go the extra mile with passion
Hold oneself accountable
Treasure culture and freedom