Customer Service Representative

NiSource - Smithfield, PA (30+ days ago)3.5


Introduction
The Customer Service Representative will be challenged with diverse, detailed, complex responsibilities as he/she responds to a full range of customer telephone inquiries related to their utility bills, service order inquiry/requests, connect, transfer of service, and emergency calls.

This includes but not limited to:
Successfully handle customer and retailer inquires
Process billing calls; investigate meter read and other inquiries relating to billing accuracy or payment.
Process customer move-ins, adds and transfers.
Processing refunds, compensation requests & changes to accounts.
Route escalated customer issues to higher level employees for resolution.
Make referrals and process requests regarding special programs such as Energy Assistance, CRISIS, Dollar Energy and other programs as necessary
Process order inquiry calls, initiate service orders and provide service order status updates.
Assisting customers with credit/payment arrangements
Fielding emergency calls
Directing customers to the appropriate self-service channels as necessary

We seek dependable individuals with a strong work ethic and customer service focus who can communicate and relate well with others. The full-time openings offer 40 hours/week. Work schedules will vary on a regular basis.

Qualifications
Qualifications

The selected candidates will possess an enthusiasm for learning along with good problem-solving, conflict resolution and math skills. Above average knowledge and ability of PC skills

Required Qualifications

Minimum of 4 months experience as a CSR, for a natural gas utility.
One (1) year of Customer service experience is strongly desired.
Ability to meet individual deadlines, metrics and team goals.
Ability to manage multiple responsibilities, while effectively focusing on priority issues.
Ability to work cooperatively in a group environment to achieve common goals.
Successful applicants should have Client & Customer Focus, Performance Focus, Solving Problems, Respecting Others, Working with Others, Confidence & Communication, Working Pro-actively.
Above average knowledge and ability of PC skills.
Solid grammar in both written and spoken word.
High school diploma or equivalent.
Must be 18 years of age or older.
For immediate consideration, please apply on or before Sunday, May 27, 2018!

Inclusion & Diversity
Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

How To Apply
For immediate consideration, please apply online at careers.nisource.com on or before Sunday, May 27, 2018!