POS Coordinator | SAM (Stores Asset Management) Coordinator

CareWorks Technologies - Columbus, OH

Full-time

Location: Columbus, OH

For more than 20 years, CareWorks Tech has been delivering technology solutions that drive results. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s IT Consulting, Infrastructure Services, Security, Enterprise Service Management or Interactive, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships speak to our long-term collaborative partnerships.

Job Description: We are looking for a SAM (Stores Asset Management) Coordinator who will manage IT assets including break fix replacement, real estate and project activity. It is required that you have hands-on experience and knowledge supporting asset life cycle management processes through receiving, testing, configuring and deploying of IT Point of Sale (POS) hardware supporting stores. Your typical day would be working in our fast pace secured environment processing assets through our Cherwell ticketing system, this includes collaborating with team members and cross functional teams, physically lifting and moving boxes and or IT assets through various phases of the life-cycle, configuring and deploying assets to stores meeting requested delivery dates and flexing into other SAM areas to assist in learning and helping keep activities on track. iOS knowledge and experience as well as depot facility experience is required.

Overview

SAM (Stores Asset Management) Coordinator responsible for the life cycle management of point of sale IT assets supporting domestic and international locations through receiving, testing, configuring and deployments of hardware to stores meeting requested delivery dates. Strong sense of urgency and team player that strives to exceed timelines. Excellent technical and customer service support background that provides services to internal home office customers and external stores. Responsible for testing and determining functionality of POS hardware in order to determine disposition.

Department Activities

  • Processes daily Cherwell requests for POS hardware while adhering to or exceeding assigned SLA’s
  • Responsible for following the life cycle management process for company owned assets
  • Coordinate shipments for OEM warranty repairs on applicable mobile and POS Hardware
  • Responsible for adhering to and driving PCI compliance at all times
  • Partners with Stores Asset Management team to improve support of POS hardware and knowledge building that drives efficiencies
  • Responsible for recording of and accurately documenting store inbound receipts and outbound shipment activity; maintaining accurate inventory records
  • Administers weekly and monthly required reporting
  • Other job duties assigned by department leads and management

Knowledge and Skills

  • Successful completion of an appropriate course of study or graduation from an accredited college or trade school or equivalent experience in related industry
  • Minimum three years’ experience in related field
  • Broad knowledge of Point of Sale hardware functionality, configuring and troubleshooting
  • Working knowledge of Apple iOs
  • General understanding of various hardware and network configurations
  • Strong customer service, interpersonal, verbal and written communication skills
  • Skilled in technical problem solving and troubleshooting of Point of Sale hardware
  • Access and handling of PCI technology requires an impeccable background of ethical behavior
  • Ability to lift devices up to 70 lbs.
  • Ability to work independently and as a team player in a fast pace environment

The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.

CareWorks Tech | Strategically-Led Technology Solutions
5555 Glendon, CT
Dublin, OH 43016
614-789-3767
http://www.careworkstech.com

Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group. We have 4 guiding principles: (1) Customer Commitment (2) Attitude of Service (3) Respect for the Individual and Team and (4) Exceeding Expectations. We invest in your training, professional development, benefits (medical, 401k, paid holidays/vacation, etc.) and personally focus on your career success. We have operations in 85 locations worldwide and employ 5,000+ people.

Job Type: Full-time