Responsible for providing clinical customer support by interfacing with sales and service personnel to effectively implement Nihon Kohden Patient Monitoring Systems into the customer sites. This is a full-time position.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Responsible for implementing the Nihon Kohden Clinical Partnership Program in the United States, its’ territories and Canada.
Responsible for developing and delivering a customized training and support plans for Nihon Kohden equipment at customer accounts.
Responsible for leading implementation teams to complete the project on time, safely and to the customer’s satisfaction.
Responsible for providing ongoing customer support either in person or by telephone.
Responsible for making travel arrangements according to company policies and completing expense reports within designated timeframe.
Responsible to update product knowledge as product operations or features change.
Responsible for remaining clinically knowledgeable and competent and for maintaining an active nursing licensure.
Responsible to manage time wisely and efficiently and to accomplish assignments within established timeframes.
Responsible for submitting required documentation within designated timeframe.
Adheres to all company policies, procedures and business ethics codes.
Other duties as assigned
- This position will require the applicant to meet all customer specific mandates, vaccinations and/or screening tests.
Frequent overnight travel (80%).
Able to present complex information in front of small to large groups with one on one teaching possibilities.
Able to carry up to 25 pounds. Must be able to be on feet up to 14 hours a day. Frequently turns, twists, bends, stoops, squats, and works in unusual positions using full mobility.
As a requirement for this position, you may be required to go onsite to a medical facility. At that time you must complete the vendor credentialing process at the expense of Nihon Kohden which requires lab tests providing proof of immunity to common childhood illness (Measles, Mumps, Rubella, Hepatitis B and Varicella) as well as have a current TB certificate and Flu shot. All field based employees are expected to complete this lab work prior to visiting a medical facility.
EEO Policy Statement
It is the policy of Nihon Kohden America not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Nihon Kohden America to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of Nihon Kohden America will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
As CFO of Nihon Kohden America, I am committed to the principles of Affirmative Action and Equal Employment Opportunity. In order to ensure dissemination and implementation of Equal Employment Opportunity and affirmative action throughout all levels of the company, I have selected Melanie Nguyen, Human Resources Representative, as the Equal Employment Opportunity (EEO) Manager for Nihon Kohden America. One of the EEO Manager’s duties will be to establish and maintain internal audit and reporting systems to allow for effective measurement of Nihon Kohden America’s programs.
In furtherance of its policy regarding Affirmative Action and Equal Employment Opportunity, Nihon Kohden America has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that Nihon Kohden America is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. This Affirmative Action Program is available in the Human Resources office for inspection by any employee or applicant for employment upon request, during normal business hours. Interested persons should contact Melanie Nguyen for assistance.
We request the support of all employees in accomplishing Equal Employment Opportunity.
Bachelor’s degree in Nursing or related field. Must possess a valid unrestricted nursing license issued within the United States. Valid driver’s license and good driving record are required.
Well rounded critical care experience with knowledge of hemodynamics and the ability to troubleshoot complex critical nursing issues. EKG rhythm interpretation is a must.
3-5 years of critical care experience. Excellent communication skills both verbal and written. Presents a professional image at all times with an above average skill in customer service.
3- 5 years of critical care experience. Well rounded critical care experience with knowledge of hemodynamics and troubleshooting skills. EKG rhythm interpretation is a must; Ability to read, analyze and interpret equipment manuals, general business periodicals or professional journals; Ability to write reports and business correspondence; Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization; Ability to effectively use technology to present complex information to customers; Working knowledge of Windows PC’s, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs; Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; the ability to compute rate, ratio, and percent and to draw and interpret bar graphs; Ability to be flexible with schedule and ever-changing working environments; Highly organized with a great attention to detail; At times may be expected to be available by phone 24 hours/7 days week; Hazardous physical, chemical and biological agent exposure is possible; Must be self motivated and have the ability to be managed remotely.
Work performance will be measured off of a Behavior Based and Mixed Standard Scale (biannual managerial evaluation) and feedback from various sources including accounts, co-workers, and other NK departments. Fostering an organization wide commitment to quality assurance and performance improvement both verbally and non-verbally (i.e. via actions and attitude). Required submitted documentation will be measured continually for timeliness, accuracy and depth of detail.