Client Reference Code: 222928
Support/upgrade/troubleshoot various critical production applications in a Unix environment. This position will include on-call duties as assigned. Consistent with a 24 X 7 Operations environment, periodic cell phone availability will be necessary to respond to escalated issues.
DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to ensure 24x7 availability of applications.
Monitor and troubleshoot applications for issues. Analyze and take corrective action as necessary to ensure application(s) are up and running and are no longer impacting customers. Correlate various symptoms and identify the core issue. Assist in performing Root Cause Analysis.
Work on projects/systems/issues of medium complexity surrounding configuration, automation, and optimization.
Experience in working with Splunk and able to analyze logs and identify specific problem areas in the applications.
Comfortable communicating and working with various teams to assess/troubleshoot/resolve issues as necessary.
Adheres to industry specific local, state, and federal regulations, as applicable.
Knows, understands and follows company policy.
Performs other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience.
Minimum two (2) years of experience supporting large scale services on a Unix platform.
Minimum two (2) years of experience supporting critical 24/7 Unix-based production applications.
ADDITIONAL JOB REQUIREMENTS
Experience with systems and services designed to support multi-million customer counts is highly desired.
Strong experience with at least one Unix-based OS. Experience with RedHat is a plus
Experience supporting Oracle Weblogic 11g and above
Experience supporting Apache Tomcat
Experience with monitoring tools
Experience with running and supporting Oracle SOA Suite java applications, preferably in a clustered environment
Experienced with tasks involved in the day-to-day operation, monitoring, maintenance, and troubleshooting of large enterprise scale applications.
Scripting and/or programming skills (e.g. shell, Perl, PHP, Python)
Unix and network troubleshooting skills
Familiarity with relational databases and SQL
Experience with data/log mining tools (Splunk)
Knowledge of Disaster Recovery planning and implementation
Knowledge of company products and services
Previous experience working with provisioning systems
Job Code : ISY340 Systems Engineer II Exempt