Customer Service Representative

Molly Maid of North Raleigh Wake Forest - Wake Forest, NC (30+ days ago)

Free nights and weekends!

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls and in the field. You are responsible for handling service requests, customer complaints, doing quality checks and estimates at the customers home. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:
Receive incoming calls in professional and courteous manner

Manage employees working in the field
Schedule and perform estimates & schedule cleans

Perform marketing functions to sell additional work and earn business

Return customer calls, respond to customer complaints, and resolve breakage issues

Perform administrative functions including data entry, payment processing, and supply inventory

Assist with personnel management, including hiring and recruiting functions

Perform other duties as needed which may include cross-training in related positions

Job Requirements:
Minimum two years admin experience

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can work independently

Valid Drivers License

Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today online or come in to our office to fill out an application!