Medical Assistant Supervisor (LPN)

Community Healthlink - Worcester, MA3.1

Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Medical Assistant Supervisor in Worcester.

Community Healthlink’s Homeless Outreach and Advocacy Project (HOAP) provides direct services to individuals who are homeless. Services include outpatient primary health care, behavioral health care (individual and group mental health and addiction treatment), and outreach and case management services. Working together, our integrated, multi-disciplinary treatment teams address physical and mental health needs, substance use disorders, and identified social determinants of health by providing access to a wide-variety of patient-centered, trauma-informed treatment and services. CHL HOAP is a Federally Qualified Health Center (FQHC) Health Care for the Homeless (HCH) program.

The Medical Assistant Supervisor supervises assigned employees and activities for the efficient administration of the Medical Assistant practice in primary care and behavioral health practices in the agency. Coordinates a broad range of medical assistant activities, provides direct clinical care as needed, and other related duties as assigned.

Compensation based on education and related work experience, licensure and other qualifications
Health and Dental insurance (available upon starting)
Generous paid sick, personal, holiday, and vacation time
CEU benefits
Life and Disability insurance
401k with agency contribution
Wellness activity discounts
Work related travel reimbursement


Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hire, transfers, discipline, terminations, and other similar actions.
Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues. Implements corrective actions plans as required.
Manages Kronos for medical assistants; time-cards and schedules
Plans, implements and evaluates the assigned daily staffing needs to adequately support patient care across Community Healthlink. Assigns staff based upon patient needs, practice volume, staff qualifications, and department policy.
Assist Manager or others in responding to patient concerns as needed. Monitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problems.
Provides effective direction, guidance, and leadership for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives.
Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
Assist in developing policies and programs within the department, and acts as a positive role model for staff
Creates an environment that nurtures the empowerment of medical assistant staff members, encourages the development of self-directed work teams, and pro-actively pursues and encourages continuous quality management and innovation.
Demonstrates an ability to work effectively and communicate frequently with all members of the patient care and administrative team across multiple departments
Provides medical assistant staff with information, education, and tools to ensure they are supporting efficient patient flow in the practice.
Utilizes and maintains equipment to ensure maximum efficiency.
Ensures compliance with Operations Manual, Policies and Procedures.
Ensures compliance with regulatory agencies such as DPH, etc. Develops and maintains procedures necessary to meet regulatory requirement.
Ensures that assigned area comply with clinic established policies, quality assurance programs, safety, and infection control policies and procedures.
Ensures adequate equipment and supplies for assigned area.
Performs other job related duties as required or directed.
Will also work as floor medical assistant and help where and when needed
Current valid MA LPN required with three to five years of relevant experience.
Knowledge and understanding of medical terminology.
Demonstrated leadership ability, including problem solving skills and the ability to communicate via written reports.
Excellent communication, team building, and organizational skills
Current valid US-issued drivers license and ability to provide a registered an insured automobile for work related purposes including travel between work sites
Must be able to pass a CORI background check
Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.