Manage the daily operation and support of Panera networks; the primary networks supported are the LAN, WAN, and wireless networks.
Utilize a variety of monitoring tools to triage, troubleshoot and remotely repair problems with café and support center networks.
Provide support to IT field operations personnel, dispatch field support personnel as required, dispatch contractors, open and manage tickets with equipment vendors and carriers.
Experience in the retail industry with corporate or multi-site responsibilities is desired.
Experience with network technology (switches, routers, etc.), servers, operating systems, email systems, security systems
Ability to travel
Must be customer service oriented and have good English written and verbal communication skills
Bachelor’s degree or equivalent work experience required.
Saint Louis Support Center