Community Relations Director

LivGenerations - Phoenix, AZ

The Community Relations Director’s primary purpose is to assist each assigned community achieve 95%+ occupancy. The primary job responsibility is to achieve a steady and adequate flow of professional referral based, qualified leads to his/her assigned communities. He/she is will accomplish this by identifying, creating, and maintaining strong, mutually beneficial relationships with the professional referral network. In addition, the Community Relations Director will effectively plan and implement all monthly lead generating events.

People First! | Live It:
Support Liv Communities’ Why, People First Promise, and Values. Incorporate the People First! | Live It concept into strategy, daily decision making and relationships.

Identify and enter the referral network into the software database system
Identify hot, warm, and cold referral sources in the software database system
Assign all referrals appropriate follow up appointments or calls
Maintain referral source for database software system compliance
Assist the sales teams with creating, planning, and implementing the overall, 12-month community marketing plans
Assist the sales teams with creating, planning, and implementing all lead-generating events
Plan and implement a minimum of one monthly referral event per month at each assigned community
Maintain expenses in line with budget, maintain credit card receipts, and comply with monthly expenses, expense report, commissions report, and credit card reconciliation procedures
Maintain regularly scheduled visits with professional network
Attend community stand up meetings (one per week, per community)
Assist communities with internal sales as assigned
All other duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Excellent customer service skills
College degree preferred
Minimum of two (2) years external sales experience
Working knowledge of the physical, emotional, social and economic problems relating to the geriatric population
Competent in organizational and time-management skills
Excellent written and verbal communication skills
Demonstrated proficiency in computer skills – Microsoft Office
Demonstrates good judgment, problem solving and decision-making skills
Ability to relate professionally with residents, family members and staff
Willing to work flexible hours, such as evenings and weekends
Current, valid driver license, with clean driving record
Pass post offer TB test