Customer Service Representative

FASTSIGNS #2073 - Tomball, TX

Full-timeEstimated: $33,000 - $47,000 a year
EducationSkills
Position also known as: Visual Communications Specialist, Inside Sales

Are you a highly motivated and talented sales professional? Are you looking for an inside sales career with an established and fast-growing company? If so, we’re looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential. If you are looking for a rewarding career in sales, not just another job, then come join our team as a Customer Service Representative (CSR)!

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. You will be responsible for all sales activities within the FASTSIGNS center and will serve as the first point of contact for walk-in, email, and telephone customers. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach.

RESPONSIBILITIES
Sells consultatively and makes recommendations to prospects and clients using various FASTSIGNS products
Follows up on new leads and referrals resulting from telephone, marketing, and email activity
Demonstrates the ability to carry on a business conversation with customers
Prepares estimates and establishes/maintains estimate follow-up procedures
Communicates with customers on order status and changes in the production schedule
Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
Helps as needed with reports, close-out, invoices, and required paperwork
Identifies and resolves customer satisfaction issues
Establishes and maintains effective team relationships with all support departments
Follows all company policies, procedures, and business ethics codes

QUALIFICATIONS
High school diploma or GED required
At least three years in retail or inside sales with excellent customer service experience
Proven record of consistently hitting/exceeding sales targets or quotas
Able to perform cold calls to secure new business for the center
Experience resolving customer satisfaction issues
Experience working under pressure with multiple tasks/projects
Proficient computer and internet skills, including Microsoft Office suite
Strong verbal and written communication skills
Basic math skills
Strong organizational and time management skills

BENEFITS
Formal Ongoing Training Program
Paid Training