Description:
If you require an accommodation due to a disability to complete this application OR you are experiencing issues submitting your application and accompanying materials, please e-mail: [email protected] . Please note resume and cover letter are required. Incomplete applications will not be considered.
Make a difference! We fight for the rights of people that have disabilities.... JOIN US!
We encourage those who are D/deaf or Disabled to apply.
LOCATION: Remote within California
EMPLOYMENT STATUS: Non-exempt; Regular; Full time (37.5 hrs).
SALARY RANGE: $50,000 - $53,643 annually
We base salary and position offers on experience and an internal equity analysis.
EXCELLENT BENEFITS
Including 8% 401k Match, a language differential up to $250/mo. Health (HMO and PPO options), dental, vision, basic life insurance, short-term and long-term disability insurance and flexible spending accounts (medical, dependent care and commuter). Additionally, we offer ample vacation, sick/self care leave and eighteen paid holidays (including the last week in December) and more….. We are a Public Service Loan Forgiveness (PSLF) - eligible employer.
APPLICATION DEADLINE:
Open until filled. Applications should be received by October 4, 2024 to be considered for the first round of interviews. Resume and cover letter are required. Incomplete applications will not be considered.
WHO WE ARE
Disability Rights California (DRC) defends, advances, and strengthens the rights and opportunities of people with disabilities.
DRC works for a world where all disabled people have power and are treated with dignity and respect. In this world, people with disabilities are supported, valued, included in their communities, afforded the same opportunities as people without disabilities, and make their own decisions.
DRC values all forms of human diversity. We are committed to a culture of belonging where all people are welcome. In order to be effective advocates for all people with disabilities, we must address discrimination in all its forms, including the unique challenges faced by people who experience the intersection of multiple systems of discrimination.
OFFICE OF CLIENTS’ RIGHTS ADVOCACY
DRC has a contract with the Department of Developmental Services (DDS), State of California, to provide Clients’ Rights Advocacy services for clients of each of the 21 regional centers located statewide. That contract funds the Intake Assistant position. We are a team of zealous advocates and disability generalists who are building a culture of teamwork and working for a world where all disabled people have power, are treated with dignity and respect, and make their own decisions
PURPOSE OF THE JOB
The Intake Assistant is responsible for pre-intake, clerical, and administrative duties to support OCRA’s offices statewide. The Intake Assistant responds to a high volume of incoming calls from people asking for help with disability-related legal issues, gathers information to assist advocates and attorneys in responding, uses case management software to accurately document required information, and processes requests for information, referrals, publications, and other materials.
The Intake Assistant works under the direct supervision of a manager and in collaboration with OCRA advocates and attorneys in their advocacy and outreach efforts. The successful candidate will be able to work remotely from anywhere in California and must be available full-time during standard business hours.
JOB RESPONSIBILITIES
Essential functions are the job responsibilities an employee must be able to perform, with or without reasonable accommodation. Intake Assistant essential functions include:
Support
- Answer incoming calls to multiple phone lines during regular business hours, greet callers, and provide initial response to requests for help.
- Apply screening guidelines to identify and communicate issues to advocates and attorneys.
- Provide information and referral to callers who do not qualify for representation or services.
- Process requests for materials and publications.
- Use electronic case management software to create case files, including recording required demographic data and maintaining accurate and timely case information.
Other Duties
- Perform other duties as assigned.
Requirements:
MINIMUM QUALIFICATIONS
EDUCATION AND EXPERIENCE:
(Applicants MUST meet EACH of the minimum qualifications to be considered for an interview.)
- High school diploma or general education degree (GED); plus 1 – 2 years related experience or training.
- Able to communicate fluently and write effectively in Spanish, including the ability to interpret and translate.
- Effective telephone skills, including the ability to understand and record information accurately and to handle a high volume of incoming calls.
- Effective communication skills, including the ability to handle difficult calls and situations patiently, tactfully, and with empathy.
- Proficiency with Windows-based computer applications including Microsoft Office and Teams.
- Minimum keyboarding speed of 45 net words per minute.
- Flexibility and the ability to work collaboratively as part of a team.
DESIRABLE QUALIFICATIONS
(Applicants DO NOT have to meet any of the Desirable Qualifications to be considered for an interview.)
- Experience in a high-volume multi-phone line environment.
- Experience working for non-profit or social service organizations.
- Associate degree in a related field from a two-year college or technical school.
- Knowledge of statewide resources available to people with developmental disabilities.
- Experience with or contacts in ethnic or language distinct communities.
- Life experience as a person with a disability or direct experience as a caregiver of a person with a disability.
- Demonstrated experience and ability to work effectively with a variety of organizations and individuals with diverse perspectives, including people with disabilities, administrators, advocacy groups, and the public, and to maintain confidentiality in all matters.
BILINGUAL ABILITY:
Can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in his/her field of specialization. Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party. Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue giving the advantages and disadvantages of various options. Can write clear, detailed texts on a variety of subjects related to his/her field of interest, synthesizing, and evaluating information and arguments.
TRAVEL REQUIREMENTS
Occasional travel required. Ability to travel occasionally for activities such as out-of-town meetings, team meetings, training, or outreach activities up to 10% of the time. More travel may be required to meet program or contract requirements.
WORKING CONDITIONS
The following describes general working conditions and requirements of the job, which can be performed with or without disability-related reasonable accommodations.
- Duties are performed in office and home environments.
- Duties frequently require sitting and communicating with others.
- Must be able to transport oneself to work-related meetings, hearings, facilities, and settings where clients live.
