Customer Service Representative-Reserve

First Merchants Bank - Connersville, IN (30+ days ago)3.5


Working at First Merchants is more than a job. We’re a community bank with local roots and we care about our customers and our employees. When you join our team, you participate in our mission to build financial solutions, provide sound advice and products, and deliver exceptional service.

Our focus on building individual career development plans and providing robust learning and development programs are additional reasons to join the First Merchants team.

If you’re ready to join a local organization that is a leader in the community, take a look at our exciting opportunities. First Merchants is a growing company with new career possibilities forming every day.

As a Customer Service Representative - Reserve you will enjoy competitive pay, performance bonuses and the benefit of working in a supportive team environment. As part of the Reserve Team you will also have the opportunity to work at multiple Banking Centers in your area. This position allows you to be a valued part of our Retail Banking Team while interacting with our clients and offering beneficial financial services. As a Customer Service Representative - Reserve you will:

Proactively build rapport with clients by engaging them in conversations.
Ask questions to identify clients’ financial needs and goals.
Consult clients on building a more secure financial future by matching individual needs to First Merchants’ products and services.
Call on existing clients to discuss financial standing and opportunities.
Easily shift priorities from completing transactions on the teller line to having quality client conversations at the banker desk.
Complete client transactions accurately according to established policies and procedures.
Ensure proper documentation is completed when opening and servicing accounts.
Ensure accurate balancing of cash drawer.
First Merchants offers a competitive compensation and benefits plan. As a member of our team you will enjoy:

Health, Dental and Vision insurance options
Individual and team performance bonuses
Tuition assistance (up to 75% of tuition + 50% of books)
Paid training
Advancement opportunities
401(k) with company match
Employee Stock Purchase Plan
Paid time off
Paid holidays
Free ‘First Preferred’ checking account

Position Requirements:
Education - High school diploma or equivalent (GED).

Experience - One (1) plus years of banking, sales, or related experience;

Other -

Preferred Requirements:
Prior banking experience.

Ability to sell and cross-sell bank products and services.

College degree.
Work Hours FT - M-F, Sat. (rotation)