The University Registrar at West Virginia University is accepting applications for a Student Services Associate. This position requires an understanding of academic policies and procedures and the ability to interpret same for constituencies across campus and beyond. The Student Services Associate must be able to perform a series of duties in support of the unit and the University. This requires a strong understanding of the Banner student information system and ability to multi-task frequently.
In order to be successful in this position, the ideal candidate will:
Assist with all aspects of registration, including troubleshooting issues experienced by visitors to the office, phone calls and/or email. This requires understanding of how both Banner and MIX work in concert to provide registration access to students.
Provide on-site support for registration during new student orientations.
Produce transcripts as requested by current and former students.
Perform enrollment and degree verifications for current or formerly enrolled students.
Complete approved changes to the academic records of students. These actions include grade modifications, D/F repeat petitions, retroactive withdrawals and support for grading as needed by instructors at term intervals.
Provide excellent customer service to students, faculty, staff and others who contact the Office of the University Registrar.
Assist with graduation processing at appropriate intervals as needed.
Pay Grade: 13
Associate's degree in office administration, business, records management or a closely related field. An equivalent combination of education and experience is acceptable.
At least one year of experience in the following:
Experience with databases, web delivered services, and word processing
General office/administrative experience and/or records management
Strong computer skills and experience using standard office equipment
Experience dealing with the public and ability to provide exceptional customer service
Experience with a University Registration System is preferred
Demonstrated ability to problem-solve effectively and take initiative to resolve issues in a timely fashion
Effective oral/written communication skills are an absolute necessity in this role.
Ability to understand and adhere to policies and procedures of other University units (i.e., Financial Aid) that impact the Office of the University Registrar.
At West Virginia University, we pride ourselves on a tireless endeavor for achievement. We are home to some of the most passionate, innovative minds in the country who push their limits for the sake of progress, constantly moving the world forward. Our students, faculty and staff make this institution one of the best out there, and we are proud to stand as one voice, one university, one WVU. Find out more about your opportunities as a Mountaineer at http://hr.wvu.edu/.
West Virginia University is an Equal Opportunity/Affirmative Action Employer and the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff and students, and invites applications from all qualified individuals, including minorities, females, individuals with disabilities and veterans.
Job Posting: Feb 11, 2019
Posting Classification: Classified
Exemption Status: Non-Exempt
Benefits Eligible: Yes