Flagship Shop Manager - Macy's Union Square - Accessories & Footwear

Michael Kors - San Francisco, CA (30+ days ago)3.8


Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
JOB PROFILE

Job Title: Flagship Shop Manager

Reports to: District Manager

Division: Retail Development

MAIN JOB OBJECTIVE

The Flagship Shop Manager position is a customer service focused brand ambassador. The focus is to drive

Michael Kors business within a flagship department store providing an elevated experience to customers and educating and motivating retail partners. The Shop Manager will ensure there is overall support and retail partnership for the benefit of the Michael Kors business.

ESSENTIAL JOB RESPONSIBILITIES

OVERVIEW

80% of time will be spent on the selling floor, supporting and engaging with clients

15% of time will be spent training on product knowledge and visual merchandising

5% of time will be spent meeting with retail partner management, supporting events, and office time

Flagship Shop Manager will cover multiple Michael Kors families of business, subject to change based on

business need

SALES GENERATION

Meet and exceed shop-in-shop sales goals

Motivate retail partner staff to meet and exceed sales goals

Communicate opportunities; including, but not limited to: strategies to drive sales, stock needs, and product needs

Demonstrate in-depth knowledge and ownership of each business by creating big picture strategies to drive sales

CUSTOMER SERVICE

Provide an elevated experience to all customers (at least 80% of the Area Shop Manager’s time will be spent providing customer service)

Train and develop sales teams to drive business through an elevated experience and client database

Promote the Michael Kors brand by encouraging cross selling between shop-in-shops

VISUAL

Ensure visual excellence standards are consistently maintained

Partner with retail partner to ensure all graphics are current by department

TRAINING

Conduct regular product knowledge, sales, and visual excellence trainings to ensure retail partner sales teams are knowledgeable and able to provide a consistent elevated experience

Partner with retail partner management to gain support in operations, product replenishment, and day-to-day events

COMMUNICATION

Develop clear, consistent, and organized methods of communication with District Manager, corporate office, and retail partners regularly via email, phone calls, and/or in-person meetings

REQUIREMENTS

Minimum of 3 year(s) retail management experience

Bachelor’s Degree preferred

Excellent interpersonal and communication skills

Strong fashion sense

Exhibit proficiency in computer programs used by the company including Apple Software and Microsoft Office

Proven ability to increase sales and profitability

We are an Equal Opportunity Employer M/D/F/V