The Helpdesk Analyst is responsible for the delivery of desktop support for Melmark New England's seven locations (school building and residences) for over 200 employees. He/she reports to the MIS Manager. Due to the nature of this position, the Helpdesk Analyst must possess excellent interpersonal and communication skills and the ability to effectively work with all levels of employees within the organization.
This position supports Melmark New England's mission to serve children, adolescents and adults with autism spectrum disorders, acquired brain injury, neurological diseases and disorders, comorbid mental health disorders and severe challenging behaviors. It is required that employees demonstrate their understanding of that service mission through their work behavior and commitment to the students and the staff who are directly involved in the delivery of that service.
All staff are expected to adhere to Melmark's Code of Conduct and Standards of Professionalism included in the Employee Handbook. It is the responsibility of each staff member to read and familiarize themselves with the contents of the Employee Handbook and ask questions relative to the application of these standards in the workplace if unclear to the employee.
Education/Training: Bachelors Degree or equivalent experience
Certifications/Licensure: A+ or MCP preferred.
Skill(s): PC Break/fix, Networking, Virtualization, Windows 7 and Windows Server 2008/2012 platform.
Experience: Two-three (2-3) years desktop support experience in a Windows 7 mixed environment; One-two (1-2) years experience with Microsoft Windows Server 2008 & 2008 R2 operating systems.
Interrelationships: Provides assistance to all Melmark New England employees as it relates to the MIS Department.
Job Type: Part-time
- High school or equivalent (Required)
- Driver's License (Required)