Theory - Sales Associate

Theory - New York, NY (30+ days ago)3.8


Andrew Rosen founded Theory in 1997 on the principle that modern men and women want to feel comfortable and sexy in modern clothing. Theory is geared to answer the needs of a contemporary customer, one who is sophisticated and stylish, yet seeking comfort and value not addressed by designer companies.

The Fast Retailing acquisition of Theory in 2004 has spurred the global expansion of the brand. The successful launch of ecommerce in 2010, the roll-out of global retail stores, and collaborative relationships with department and specialty stores have positioned Theory as an international multi-channel phenomenon.

For Spring 2011, Belgian designer Olivier Theyskens was tapped to design a collection for Theory, under the label Theyskens’ Theory, which was met with tremendous critical acclaim. Soon thereafter, Theyskens was appointed to Artistic Director of the entire Theory brand, starting with the Fall 2011 collection.

The revolutionary concept of pairing Theyskens’ designer experience with the iconic versatility and accessibility of Theory reinforced the notion of Theory as a pioneer in the space. The Theory design philosophy includes simple, clean silhouettes and quality craftsmanship; key factors in the establishment of the brand.

Ask a woman about her favorite black pants, or a guy about the jacket he throws on over everything. They’ll tell you, “It’s Theory.”

Overview:
The Sales Associate builds a following of customers and they are expected to be a consultant as opposed to a clerk. This means that in addition to following up with customers promptly and appropriately, the Sales Associate should work to establish a rapport that allows them to determine all of their customers needs and then show the appropriate product to meet those needs.

Responsibilities:
Sales Generation:
Meet sales goals
Utilize the elevated levels of sales and service to maximize sales performance
Demonstrate an in-depth knowledge of the merchandise
After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction
Comply with all sales related policies and procedures
Maintain a keen interest in the fashion industry and market trends

Customer Service:
Provide the highest level of customer service
Build and maintain repeat clientele; utilize client book
Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

Operations:
Keep selling floor and merchandise neat, organized and stocked
Assist in the maintenance of all inventory in the stockroom and on the selling floor
Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork.
Participate in inventories
Comply with all Point-of-Sale policies and procedures
Properly execute all relevant register functions
Ensure image and grooming standards are professional and reflective of the brand image, at all times
Adhere to work schedule, inclusive of time and attendance
Participate in all relevant training and development seminars, programs and meetings as directed by store management

QUALIFICATIONS / REQUIRED EXPERIENCE

High School Dipmona, College Degree preferred
Previous work experience in a luxury environment
Dynamic interpersonal and communications skills both verbal and written
Solid independent work ethic, exceptional time management skills, and high level of ownership
As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Posting Notes: New York || New York (US-NY) || United States (US) || Store Staff || Store Operations || Theory || EX:OUT || Theory ||