Behavioral Health Field Based Care Advocate

UnitedHealth Group - Atlanta, GA3.6

The Optum Dual Special Needs Plan (DSNP) at Home program is a longitudinal, integrated care delivery program that coordinates the delivery and provision of clinical care of members in their place of residence. The DSNP program combines Optum trained clinicians providing intensive interventions customized to the needs of each individual, in collaboration with the Interdisciplinary Care Team, which includes the Optum clinician, the member’s Primary Care Provider and other providers, and other professionals. Optum providers serve patients’ in their own homes through annual comprehensive assessments, ongoing visits for higher risk members, care coordination during transitions from the hospital or nursing home and ongoing care management. The program’s interdisciplinary care team approach provides needed care in person and through telephonic interventions in collaboration with the members Primary Care Provider and other members of the interdisciplinary care team.

Goals / Outcomes of Program

The overall goals of the DSNP at Home Program are multi-faceted and include:

Improved cost savings through reduced:
Medical expense
Acute admissions
Acute Readmissions
ER Visits
Accurate coding of all acute and chronic diagnoses including an supporting individualized plan of care
Appropriate preventative care, closure of appropriate Star gaps
Taking a holistic approach to the member, a single point of contact helps to navigate the member’s complex chronic health challenges and / or socioeconomic needs. The navigator draws on the Interdisciplinary Care Team to support the member’s unique needs
The Behavioral Health Advocate is responsible for case management and utilization review of behavioral health and substance abuse services. The case management includes authorization, concurrent review, and coordination and assurance of appropriate levels of care to members. This position provides case management services through review and evaluation of inpatient and outpatient behavioral health treatments for medical necessity, emergency status, and quality of care. Employees in this function must have a valid clinical license (i.e., CSW, MFCC) and typically have a Master's degree in counseling, psychology or social work or are registered nurses (RN) with psychology specialty.

This is a field based Georgia based role going into member’s homes in the surrounding areas including: Savannah, Augusta, Macon, and Atlanta, Georgia surrounding greater area.

Primary Responsibilities:
Make patient assessments in home setting and determining appropriate levels of behavioral care needed
Obtain information from providers on outpatient requests for treatment
Determine if additional clinical treatment sessions are needed
Manage behavioral health cases throughout the entire treatment plan
Administer benefits and review treatment plans
Coordinate benefits and transitions between various areas of care
Communicate with members who have complex medical needs and may have communication barriers
Identify ways to add value to treatment plans and consulting with facility staff or outpatient care providers on those ideas
Focus on whole person care model for psychiatric and chemical dependency patients
Build relationships and work with a variety of populations within the community
Ability to work with low - income populations with complex social and medical needs including adults with serious mental illness and emotional disturbances, members with substance use disorders, and members with other complex or multiple chronic conditions

Required Qualifications:
Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling; OR Licensed Ph.D.; OR Registered Nurse with behavioral health experience
3+ years of total experience working in Duals (DSNP) and/or Medicaid environment
Ability to travel 90% regularly within market for patient visits
Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area

Preferred Qualifications:
Active independent behavioral health clinical license or RN license
Experience working in Duals (DSNP) and/or Medicaid environment
2+ years hands-on experience with HEDIS, Stars, quality initiatives
4 year degree, advanced or master degree in counseling, psychology or social work
RN with psychology specialty or experience
Excellent written and verbal communication and relationship building skills
Planning and organizational skills
Proficient with Microsoft Word, Excel, Outlook, PowerPoint
Ability to work independently as well as a member of a team

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.