- High School Diploma or GED
- Associate's Degree
- Communication Skills
- Microsoft Office
- Analysis Skills
Under minimal supervision ensures that the Communications Business Unit receives and processes returned product in a timely and compliant manner. Through this responsibility, the Returns Coordinator’s tasks include but are not limited to order booking, project scheduling and RMA processing
Contribute to continuous improvement of our order management, project scheduling and Returns processes and systems to implement key quality projects
Assist in training on all functions related to the returns process
Able to create and implement standard work processes relevant to team functions and goals
Work with Sales Support Reps, Materials Team and Customer Care on projects which improve and/or add efficiencies to the business.
Able to assess state of returned product quality per standard procedures and standards
Responsible for analyzing complaint data related to product quality
Research problems or issues related to Sales Force, Project Managers, Operations or discrepant returns to identify and quickly resolve issues related to returned material.
Coordinate with other departments as required in order to maximize inventory brought back to stock
Responsible fo segregation and disposal of non-compliant product
Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
Completes assigned tasks accurately and in a timely manner
Responsible for revenue generation stemming from returned product
Other duties as assigned by manager
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a minimal amount of force frequently or constantly to lift, carry, etc. Generally involves sitting most of the time
Prioritize work and follow up. Excellent multitasking skills required.
Collecting and analyzing data to identify trends and root problems.
Assisting problem solving activities to continually improve order management processes.
Coordinate with other departments.
Exceptional service orientation.
Must be able to address problems with limited supervision
Must be able to analyze and resolve routine issues using independent judgment
Ability to communicate well with customers, sales force, project managers, supervisor, and co-workers in both written and verbal communication.
Basic PC skills (Microsoft Office experience preferred)
Effective analytical skills; demonstrate organizational skills
Familiarity with Stryker products preferred
1-2 years professional experience preferred
High school diploma
Associate Degree and/or formal customer service training desired.
Work From Home: No
Travel Percentage: None
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.