Field Service Technician

Truno Retail Technology Solutions - San Mateo, CA2.9

The Field Service Technician is accountable to ensure timely response to all technology service requests for onsite customer sites in their assigned territory. Overall responsibility to ensure customer needs for any Point of Sale computer hardware, servers, laser printers, meat scales and wrappers, network equipment, wireless devices, etc. Issues that are reported are responded to, and the appropriate troubleshooting, diagnostics, repair, and thorough testing are completed. The Field Service Technician is responsible to maintain current accurate spare parts / equipment inventory, as well as very strong emphasis on timely and accurate documentation and records.


A Field Service Technician at TRUNO will:
Respond to all service requests timely, keep customer fully updated, and ensure service call completions are documented accurately and with comprehensive details, as well as any parts / equipment used appropriately accounted for
Interact with customer personnel and Truno team in a positive manner, and easy to understand by the people being communicated with
Maintain ability to work regular hours, as well as after-hours availability when needed
Willing to travel when needed, typically within a 150—mile radius, limited overnight travel
Responsible to troubleshoot, fault isolate, repair, and test to verify proper functionality of any in-store equipment assigned to provide service for
Able to use tools, including basic power tools, in the performance of assigned duties
Provide preventative maintenance to contract customers on in-store POS equipment, as well as additional hardware, laser printer, meat scales and wrappers, network equipment, etc.
Basic configuration of software and hardware, and perform installs and upgrades, as needed
Organized, well prepared, and maintain appearance and professional conduct
Maintain strict confidentiality, and adhere to company policies
Adherence to specific deadlines and timelines
Accountable and responsible to maintain / and for the approved use only of company provided vehicle, company credit card / fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.
Maintain technical and product knowledge on all equipment sold and supported in your assigned Service Territory
Pass a drug screen, background check, and driving record check
Additional duties and responsibilities as needed

A Field Service Technician at TRUNO should have:
Any combination of technical school / practical experience (preferred)
Minimum 1 years of experience in information technology service (Preferred)
Familiarity with Windows, and Microsoft Office (required)
Practical experience with electronics / technology hardware (preferred)
Licenses & Certifications
CompTIA A+ Certification (Preferred)
Skills & Knowledge
Exceptional customer service orientation
Basic break / fix computer skills
Excellent oral and written communication, including communicating in a way that a non-technical end user and/or Team members and Managers can understand
Ability to think, learn, and solve problems quickly
Adhere to established company safety policies and procedures in the workplace
Maintain ability to work a flexible schedule, including weekends and Holidays
Confidentiality and integrity
Detail oriented
Organizational skills
Able to work independently with limited supervision and as part of a team