Pay Status/FLSA Code:
Area General Manager
Reviewed & Updated:
The primary job responsibility of the Clinical Manager is the management of the education/training, and maintaining compliance with protocols at Falck USA. The Clinical Manager will also be the on-line medical control for Falck USA. The Clinical Manager will maintain records and give vaccines to the employees of Falck USA. The Clinical Manager will be responsible for the supervision of all employees assigned to the Clinical Department. The Clinical Manager functions under the supervision of the Area General Manager and the Medical Advisor. The Clinical Manager is a certified and/or licensed health care provider who is responsible and accountable for meeting or exceeding the Standard of Care as outlined by the State Department of Health and Falck USA.
The primary responsibilities of the Clinical Manager include the identification for the need, research, development, proposal, implementation, evaluation, re-evaluation and maintenance of new and innovative programs to meet the clinical internal and external customer needs within budgetary, regulatory and political guidelines.
The Clinical Manager will oversee the following programs:
Critical Care Transport Program
On-going Training and Education Program for BLS, ALS and CCT providers
Continuous Quality Improvement Program to include internal and external customer feedback loop and closure
Accident Prevention Program and associated safety programs
Exposure Control Plan
Field Training Officer Program which must include leadership/instructor development and teambuilding
New Hire Testing Program
New Employee Orientation Program
Paramedic Preceptorship Program including contractual agreements with EMS training programs
Internal Immunization Program
The Clinical Manager performs an ongoing needs assessment, development and maintenance of an Instructor Methodology and Leadership Development Program to contribute to the recruiting and retaining challenges of the private industry.
Development and maintenance of a qualified pool of instructors to facilitate internal card class instruction for ACLS, PPC, GEMS, PHTLS, AMLS and CPR.
Research and development of a community outreach program for prevention education.
Supervise and coordinate activities of all Clinical staff and Clinical Committees.
Oversee project management including the delegation and supervision of ongoing projects assigned to team members within the Clinical Services Department.
Act as the primary liaison between various Medical Directors and Falck USA.
Initiate and maintain clinical contracts with healthcare facilities for student placement and skill maintenance.
Maintain constant up-to-date- knowledge and records of all current protocols issued by the regulating agencies pertaining to ambulance service and critical care transport services.
The Clinical Manager may delegate the following administrative tasks to qualified individuals.
Obtain, verify, and track certifications for all employees within the region.
Update certification information in the electronic scheduling and database system.
Maintain employees’ Clinical files and records of education courses hosted by Falck USA.
Assist with the coordination of training classes- NEOP, PHTLS, CPR, etc.
Create and distribute meeting minutes.
Respirator fit testing/PPD administration.
Record retention officer for Clinical Department.
Create and maintain training calendar.
Upload all online training materials to the electronic scheduling and database system.
Track and audit new hire process.
Schedule Falck USA providers with contracted facilities for skills maintenance.
Track training materials- ensuring availability for specific courses or employee use.
The Clinical Manager may be assigned one or more duties. These duties may include, but are not limited to, the following:
Monitor on duty staffing to ensure availability of resources for timely service delivery.
Support CCT Staff with immediate supply, equipment, and logistical support.
Clinical Management of credentialed staff providing patient care, FTO’s and Clinical Assistant.
Assist in the recruitment and hiring of field employees.
Coordinate and facilitate New Hire Orientation Process.
Ensures services delivered are clinically appropriate and in compliance with local, state and federal regulations.
Produce written and electronic communications to keep staff members informed about system changes and updated information.
Responsible for managing the training of Field Employees.
Responsible for creating Clinical policies and procedures to ensure compliance with state and federal safety and EMS protocols.
Acting facility Safety Director.
The Clinical Manager may be assigned one or more additional duties. These duties may include, but are not limited to, the following:
Assist with the completion of appropriate forms and reports that are not considered essential functions.
Inventory and request needed supplies to perform department tasks.
Attend all required Manager meetings.
Maintains a high profile as a knowledge mentor, motivator and lead by-example staff leader.
Remain informed of relevant economic conditions and situations and recommends to the Area General Manager any adjustments.
Perform other job related duties as assigned by Area General Manager.
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The individual in this position must possess the following qualifications:
Excellent management, supervisory and overall leadership skills (minimum two year), including relationship building and fostering excellent achievement through teamwork.
Excellent analytical skills and quality orientation-strives for continuous improvement in all activities to consistently achieve excellent results and meet or exceed department expectations.
Computer competency including proficiency with Microsoft Suite, and understanding of database programs.
Typing 40 wpm (minimum).
Ability to consistently deliver outstanding customer service to all internal and external customers.
Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.
Highly dependable and ability to meet internal deadlines consistently, ability to work with other departments and meet their deadlines as well.
Strong organization skills and attentiveness to detail.
Flexible and adaptable, willing and able to adjust to rapidly changing priorities.
Ability to work independently as well as in groups.
Satisfactory driving record in accordance with the Company’s Driving Policy.
Innovative and resourceful, embraces innovation and change as healthy and a source of opportunity. Ability to be a “change-agent.” Generates new ideas and approaches to solve problems and creates business opportunities while maximizing existing resources.
Ability to maintain a professional manner and appearance at all times.
Two (2) years’ experience in managing skilled workers, especially in medical service delivery preferred.
The individual in this position must possess the following education requirements:
High school diploma or general education degree (GED)
BS/BA or equivalent experience in related field
Minimum EMT Paramedic Certification level required
The clinical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
State Certified Paramedic, Critical Care Paramedic or Registered Nurse.
Current Drivers License.
American Heart Association CPR for the Healthcare Provider.
American Heart Association CPR Instructor Trainer.
American Heart Association ACLS / PALS Instructor.
National Association of EMT’s PHTLS and AMLS Instructor.
Department of Health Senior EMS Instructor.
State OTEP Evaluator.
CEVO Instructor / Evaluator / Coordinator.
Instructor Methodology – NAEMS Educators.
Specialty education for administration of TB Titers.
Must have at least 3 years’ experience at current certification level.
Must possess in depth knowledge of County Protocols and Pre-hospital care, and have a proven track record of ongoing responsibility.
Ongoing education and instructor / coordinator certifications as necessary to meet the needs of the EMS industry.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently: Ability to lift, carry, and balance 110 pounds; ability to exert on a regular basis 50 pounds of force and at times up to 100 pounds.
Constantly: Ability to bend and stoop, ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition, good manual dexterity, with the ability to perform all tasks related to Emergency Medical Services Duty.
All Clinical Manager’s must also be able to endure the following weight scale as defined:
(O=Occasionally; F=Frequently; C=Constantly)
Lifting, Dynamic – Floor to
Bench Height Left
Bench Height Center
Bench Height Right
Shelf Height Center
Shelf Height Left
Shelf Height Right
Pushing Cart Height
Pulling Cart Height
Pushing Shoulder Height
Pulling Shoulder Height
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Occasionally: Memorization, critical judgment, problem solving.
Frequently: Ability to remain calm in high stress situations and make good judgments, ability to be unaffected by loud noises, flashing lights and strobes. Simple and complex mathematic skills, reasoning.
Constantly: Logic, ethical judgment and reasoning, active listening skills, decision making, ability to communicate effectively in written and verbal formats, as well as via telephone and radio equipment.
Ability to interpret written, oral, and diagnostic form instructions.
Ability to work throughout an entire work shift without interruption.
Ability to calculate weight and volume ratios and read small print.
Ability to read English and converse in English with co-workers.
Ability to read and understand road maps, discern street signs and address numbers.
Ability to document in writing, all relevant information in prescribed format in light of legal ramifications of such.
Ability to learn, use and become proficient in all equipment related to patient care.
Ability to understand and retain a multitude of instructions over a short period of time, and be capable of executing those instructions with accuracy, and in event order.
The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.
Occasionally: Fax machine, copy machine, hole-punch, calculator, laminator, and computer.
Frequently: Computer, printer, telephone.
Constantly: Watch/Clock, medical EMS equipment and supplies, radios and paging systems, transportation devices.
The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally: Exposure to infectious organisms and agents, exposure to toxic chemicals.
Frequently: Physical and emotional stamina, heavy lifting and extrication in multiple scenarios.
Constantly: Ability to work as a team member with staff members and other agencies, legible documentation, sensory skills to differentiate clinical findings, visual and auditory acuity.
Driving approximately 50% of time.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee frequently works in outside weather conditions. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate.
The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. Falck USA reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice.