Grainger is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including commercial, government, healthcare and manufacturing. They place orders online, on mobile devices, through sales representatives, over the phone and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s distribution centers and branches worldwide.
The Sr. Administrative Assistant (Cust Svc/Sales) works under the general direction of the District Branch Services Manager/District Sales Manager providing a wide range of administrative support to the (Cust Svc/Sales) teams by efficiently and effectively executing department/operational procedures and processes to help meet business objectives.
Provide superior customer service and ensure all incoming inquiries are handled in a timely manner, whether from outside customers or from internal business partners.
Manage calendars, arrange travel, and schedule meetings and appointments.
Prepare and submit expense reports for manager.
Coordinate, arrange, and participate in department functions such as training, conference calls and departmental meetings.
Negotiate costs for meeting venues, lodging, and catering. Responsible for the communication of information to all participants.
Prepare standard and special reports following general directions in a timely manner.
Analyze, track, and reconcile all departmental expenses.
Process all activities associated with New Hires and Terminations according to the predetermined checklists.
Assist manager with procedures in SAP Manager Self Service (MSS), HRP, SRM, T&E.
Provide training to newly hired employees on administrative tasks.
Create and maintain rosters and distribution lists for e-mail and voicemail communications.
Draft write, modify, and distribute business correspondence as needed.
Process invoices for payment using the SRM tool in SAP.
Maintain departmental records.
Participate in special teams/projects as needed.
High School diploma; plus additional educational experience or equivalent work experience, together with 3 to 5 years of administrative / sales or operations assistant background.
Demonstrated ability to handle multiple projects and priorities and to show initiative.
Must have excellent interpersonal and communication skills (verbal, written, and phone).
Ability to obtain a detailed knowledge of business operations, organizations and relationships involved at the field management levels.
Ability to develop a thorough understanding of departments and appropriate company policies, procedures and operations.
Ability to prioritize and organize; have a customer service orientation; self-directed and motivated.
Proven ability to type 50-60 wpm and proficiently use Microsoft Office: Word, Excel, PowerPoint, and SAP, with ability to learn other software as needed.
Ability to organize company meetings and events.
Must be able to handle confidential information (i.e. company strategies, compensation
Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.