Clinical Services Director

Emerald Place - Glenview, IL2.9

Under limited supervision, is responsible for all aspects of resident care including initial and ongoing assessments; hiring, training, supervising, managing and coordinating resident Care Assistants.

Supervisory Responsibility: Supervise the resident care team of the community that includes the following positions:

  • Medication Services Technicians
  • Care Assistants
  • Resident Care Coordinator
Budget Responsibility – Responsible for meeting budget goals, expenses and established care thresholds for the resident:

REPORTS TO: Executive Director:
The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.

Work Duties:
  • Hires and provides orientation for new Care Assistants; ensuring that staffing levels are maintained
  • Evaluates medication orders and translates them for Medication Services Technicians and residents as needed
  • Supervises and evaluates assistants on all shifts, providing counseling and written disciplinary and/or corrective action when needed
  • Provides in-service training for resident assistants on a routine basis and one-to-one training as needed
  • Assesses potential residents for appropriateness prior to move-in and provides on-going written assessments of all residents
  • Develops and maintains Care/Service Plans for each resident, updating as diagnosis/condition changes
  • Creates and maintains resident care communication system to ensure quality care on each shift
  • Manages electronic reporting system, occurrence and situational reporting and Medication Administration Records
  • Monitors centrally stored medication system
  • Manages employee uniform/scrub program
  • Develops resident care policies and protocols as needed
  • Monitors resident rooms, dining room, living room, attendant station, bathing rooms and medication rooms ensuring they are clean and orderly
  • Monitors supplies on hand, including linens and towels and orders as necessary
  • Provides first aid to residents when needed
  • Communicates with physicians and families on resident’s change of condition or incident
  • Accepts physician orders or order changes for medication or treatment, calls orders to pharmacy
  • Assesses residents for needed medical intervention and arranges medical visits to doctor’s offices or emergency room
  • Maintains current resident emergency records with up-to-date information
  • Monitors the emergency call system and ensures staff responds appropriately
  • Supervises resident meals and monitors for appropriate diets
  • Assists with emergencies and with safety instructions for residents such as fire drills, etc.
  • Maintains current knowledge of state and local regulations, ensuring community compliance
  • Answers telephones, assists visitors and gives tours to prospective residents
  • Performs duties as manager on duty on a rotating basis
  • Conducts work tasks safely and in compliance with the community safety program
  • Provides effective and courteous service to all residents, guests and co-workers
  • Performs other related essential duties as required
  • Attend in-service training and workshops and meetings as required.
  • Promote and protect the rights of each resident
Supervision/Leadership :
  • Provide high performance leadership and management of team to support the achievement of community and corporate performance goals. Observe and effectively manage the culture of the team
  • Create an environment for team members that honors, respects and values individual opinions and suggestions; demonstrate fair treatment and ethical business practices; support development and reward achievement
  • Communicate performance standards to team; observe, measure and evaluate performance to ensure standards are achieved; conduct regular performance observation, assessment and discussion with team members
  • Communicate information that supports team and company performance and communicate reasons for decisions
  • Ensure quality recruiting, hiring, development and retention practices that support company procedures and standards
  • Administer compensation, rewards and recognition that support individual and team performance toward achieving shared goals
  • Perform various related essential duties as required by the vice president or by the Anthem home office
Teamwork and Communication :
  • Participate in team activities, meetings and practices
  • Actively build productive relationships with others
  • Practice “conversations for action” to understand and meet internal and external customer conditions of satisfaction This includes but is not limited to:
  • Identifying key customers and department interdependencies and setting up regular conversations that build strong partnerships and actions toward a shared outcome
  • Conducting regular meetings with team members, colleagues and customers that address actions, concerns, possibilities and planning
  • Display ability and willingness to contribute to team by communicating effectively and consistently; follows team rules and procedures; participates in team decision making and problem solving; and offers new ideas and suggestions to maximize team performance
  • Engage in conversation to understand the conditions of satisfaction of job duties:
  • Identify shared understanding of desired outcomes
  • Initiate regular conversation to ensure outcomes are met
General and Organizational Requirements:
  • Display behavior that supports the Anthem mission, vision, values and policies
  • Consistently perform position responsibilities in a professional and ethical manner
  • Build knowledge and remain current on information, results and/or news related to the clients’ business that may impact revenue generation, quality of care or the business and professional relationship with the client
  • Pursue job-related professional development
  • Monitor own work performance and adjust; seek help as needed to fulfill job duties
  • Understand and follows company and department policies and procedures
  • Understand and adhere to all laws governing team member and resident rights
  • Protect confidential information of team members, residents and vendors
  • Conduct work tasks safely and according to the community safety program
  • Show eagerness and flexibility completing other duties as assigned.*
A minimum of three years of experience in a senior living community; a minimum of three years of experience in a management/supervisory position; a bachelor’s degree in nursing or a related field may be substituted for three of the years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities

  • Current and valid Illinois Nursing License
  • First Aid and CPR certification
  • Serve Safe Certification
  • Criminal record clearance or criminal record exemption, as required by law
  • Health evaluation to ensure ability to perform duties of the position and the absence of any communicable disease, including tuberculosis and CXR clearance.
  • Valid Driver’s License with a clean driving record, and free of restrictions or limitations as required by State Regulations.