Front Desk Coordinator

Texas Digestive Disease Consultants - Fort Worth, TX3.7

30+ days ago
Texas Digestive Disease Consultants is seeking an experienced Front Desk Coordinator for our Downtown Fort Worth Office located at 900 West Magnolia #100 Fort Worth, TX 76104.

Duties of this position include, but are not limited to, the following:

Position purpose

Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.

Responsibilities/Duties/Functions/Tasks:
  • Answer and screens high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
  • Schedule patient appointments and procedures according to established policies and procedures.
  • Check-in patients upon arrival at the office as well as check-out upon departure.
  • Obtain accurate information from patients and ensure all registration forms are complete.
  • Collect patient and insurance payments and reconcile charges on a daily basis.
  • Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
  • File records in appropriate sections of patient charts in EMR.
  • Prepare patient charts in advance and scan documents into charts in EMR.
  • Transcribe letters and create forms as needed.
  • Maintain files and records in a confidential manner.
  • Maintain organization and efficiency of front office, including office supply inventory.
  • Maintain patient confidentiality.
  • Perform other related duties as directed or assigned.

Qualifications

Education: High school diploma or GED.

Experience: Minimum of two years of experience in a medical office, front office or scheduling experience preferred.

Performance Requirements:
  • Knowledge of clinic policies and procedures.
  • Knowledge of computer programs and applications.
  • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
  • Skill in operating office equipment
  • Skill in handling paperwork/filing adequately.
  • Skill in handling incoming phone calls and triaging appropriately.
  • Skill in written and verbal communication.
  • Ability to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
  • Ability to sort and file materials correctly by alphabetic or numeric systems.
  • Ability to flexibly respond to changing demands.
  • Ability to organize and prioritize tasks effectively.
  • Spanish-English Bilingual is preferred
Please Note: All job offers are contingent on the successful completion of pre-employment credit and criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran