Customer Associate, Part-Time, Second Shift (Flossmoor, IL)

Ingalls Health System - Flossmoor, IL (30+ days ago)3.7


Under the supervision of Patient Access Manager, verifies, registers, scheduling of appointments and completes authorization for all third party payors according to industry, federal and state, billing and collection regulations for all Infusion and other hospital related services. Maintains, abreast of all regulations affecting appropriate billing and collections of accounts, performs all clerical processing for completion and disposition of assigned accounts, handles patient, third party payor inquiries, makes necessary follow-up on those arrangements ensuring compliance with appropriate hospital and departmental collection policies and procedures assuring satisfactory disposition of all encounters.

Required Skills
High school graduate or equivalent is required.

Requires two to three years of demonstrated experience in hospital patient access, registration or patient accounts

With extensive knowledge in third party, payor/regulatory agency requirements.

Working knowledge of computerized admission and accounts receivable systems

Experience in basic computer software programs (Microsoft Word, Excel and Out Look)

Demonstrated ability to develop others in areas of continuous process improvement, customer

service delivery and self directed team work

Required Experience

Required/Preferred Skills:
Excellent customer service skills

Typing competency essential, 40-45wpm, and ten key calculator test

Requires the ability to handle a variety of tasks with speed and attention to detail and accuracy.

Some Medical Terminology

Good written and verbal communication skills

Good Written and Verbal communication skills

Ability to follow and complete detailed directions

Must be detail oriented

Requires good analytical and problem solving ability

Previous experience in a health care environment, preferably Central Scheduling, Call Center, Physicians office

and/or other related health care experience is desired