Under the supervision of Patient Access Manager, verifies, registers, scheduling of appointments and completes authorization for all third party payors according to industry, federal and state, billing and collection regulations for all Infusion and other hospital related services. Maintains, abreast of all regulations affecting appropriate billing and collections of accounts, performs all clerical processing for completion and disposition of assigned accounts, handles patient, third party payor inquiries, makes necessary follow-up on those arrangements ensuring compliance with appropriate hospital and departmental collection policies and procedures assuring satisfactory disposition of all encounters.
High school graduate or equivalent is required.
Requires two to three years of demonstrated experience in hospital patient access, registration or patient accounts
With extensive knowledge in third party, payor/regulatory agency requirements.
Working knowledge of computerized admission and accounts receivable systems
Experience in basic computer software programs (Microsoft Word, Excel and Out Look)
Demonstrated ability to develop others in areas of continuous process improvement, customer
service delivery and self directed team work
Excellent customer service skills
Typing competency essential, 40-45wpm, and ten key calculator test
Requires the ability to handle a variety of tasks with speed and attention to detail and accuracy.
Some Medical Terminology
Good written and verbal communication skills
Good Written and Verbal communication skills
Ability to follow and complete detailed directions
Must be detail oriented
Requires good analytical and problem solving ability
Previous experience in a health care environment, preferably Central Scheduling, Call Center, Physicians office
and/or other related health care experience is desired