Community Engagement Spec I

Dept of Family & Protectve Svc - Lubbock, TX3.4

Full-time
Community Engagement Spec I Develops and maintains collaborative working relationships between Adult Protective Services (APS) and local community groups to ensure client needs identified in APS investigations are effectively met and to promote support for program goals and objectives. The position enhances community relationships, establishes appropriate referral protocols, and assists in coordination of services for clients with multiple unmet needs. The position coordinates with management, supervisors and investigations staff to identify service gaps and take necessary steps to close gaps through the involvement of law enforcement, courts, code enforcement officials, contracts staff, medical professionals, and local service providers. Serves as a liaison to develop and maintain local community resource networks including other Health and Human Services agencies, volunteers, interns, community boards, and resource rooms. Develops, plans, and implements regional activities supporting statewide initiatives. Provides consultation and expert advice to APS staff, other governmental agencies, community organizations, and the general public. Work involves appropriately handling sensitive or confidential information. Interacts routinely with Texas Department of Family and Protective Services staff including District Directors, Program Administrators, and Supervisors. Works under minimal supervision with considerable latitude using both initiative and independent judgment in reporting to the District Director.

Essential Job Functions:
Serves as a primary contact liaison with local community organizations and stakeholders, professional groups, public leaders, and other Health and Human Services agencies on APS program services and issues and promotes development of community initiatives and effective working relationships to support program goals and objectives. Responds to inquiries from community contacts regarding APS issues. Presents information to groups and performs public speaking. * Works in partnership with regional management, agency staff, and community contacts to identify and develop community resources, coordinate resolution of problems, and monitor special projects. * Provides consultation, training, leadership, public awareness, prevention activities, and education to APS staff and community groups to coordinate, improve, and strengthen knowledge between APS staff and external groups and stakeholders. * Conducts meetings with community members and external groups to present information and receive feedback regarding APS program services, issues, and community support. Represents the region at agency and interagency planning sessions, committees, work groups, and meetings. * Develops programs and information to educate regional staff on community resources and service providers. * Participates in centralized agency volunteer and community engagement initiatives and projects, including volunteer management for the district. * Prepares management reports to keep regional and agency management staff aware of community efforts, issues, and outcomes. * Performs other duties as assigned and required to maintain unit operations. * Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. * Attends work regularly in accordance with agency leave policy.

Knowledge Skills Abilities:
  • Knowledge of APS programs, policies, procedures, and organizational operations. * Knowledge of local, state, and federal laws relating to APS. * Knowledge of other Texas human services agency and federal programs. * Knowledge of community resources and organizations, and community and resource development. * Skill in establishing and maintaining effective working relationships with agency staff at all levels and with community groups. * Skills in effective written and verbal communications including public speaking. * Ability to originate ideas and strategies for communicating the agency message. * Ability to work with people from a variety of backgrounds and professions. * Ability to develop materials and documents for distribution internally and externally in a professional manner. * Ability to provide information, training, and support to agency staff and community groups. * Ability to manage multiple tasks and projects effectively. * Ability to travel and attend meetings after 5:00 p.m. and on weekends as requested.
Registration or Licensure Requirements:Initial Selection Criteria:
  • Graduation from high school or equivalent. * Graduation from an accredited four-year college or university. * Three years full-time consultative, supervisory, managerial, social service, professional, or technical work which must include: analysis of work problems having an administrative aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, including interpretation of complex written material or Texas Department of Family and Protective Services experience. Acceptable Substitutions: * One additional year full-time consultative, supervisory, managerial, social service, professional or technical work which must include: analysis of work problems, having an administrative aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, including interpretation of complex written materials or Texas Department of Family and Protective Services experience may be substituted on a year-for-year basis for the required education, with a maximum substitution of four years.
Additional Information:
Note: There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk here.

MOS Code:
Note: There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information, see the Texas State Auditor's Military Crosswalk here.
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In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.