HEALTH SERVICES MANAGER - EYE INSTITUTE (HARBORVIEW MEDICAL CENTER)

University of Washington - Seattle, WA

Full-time
As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine.

The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.

The Eye Institute at Harborview Medical Center has an outstanding opportunity for a HEALTH SERVICES MANAGER. The Health Services Manager will manage a multi-million budget and daily operations of the Eye Institute and 4W Opthalmology Clinic, ensure compliance with regulatory guidelines and practice standards, and ensure a high-quality patient experience for all patients seen in the Eye Institute and 4W Ophthalmology clinic. The Eye Institute and 4W Opthalmology clinic are open five days per week 8:00 to 5:00 PM and 4W Opthalmology clinic is a resident run clinic.

DUTIES & RESPONSIBILITIES:
Oversee daily operations of the clinic including managing staff and supply/equipment inventory:
Point of contact for any/all issues related to the imaging equipment/lasers working with IT and CE contacts for resolution.
Coordinate supply chain and pharmacy inventory with appropriate resources.
Work with the other managers of clinics that are part of the Eye Institue to coordinate staffing between both the Eye Institute, the Retina Center at SLU and the Eye clinic at UWMC as necessary.
Responsible for all ordering of supplies, including working with vendors and central supply services, which includes ordering office supplies, patient care supplies.
Collaborate with the faculty on operation issues.
Assure Triage process is functioning effectively
Assure Front End processes are functioning effectively.

Budgeting/Marketing and Accounts Payable:
Budget oversight and variance analysis.
Responsible for maintaining budget with leadership to set goals and to ensure budget compliance.
Work with marketing and vendors to ensure compliance standards are met.

Staffing and Human Resources (Time Management, Decision-Making, and Problem-Solving):
Responsible for recruitment and hiring.
Will provide formal and informal performance feedback.
Set schedules for all employees.
Maintain employee time cards.
Rounding on all employees.
Responsible for training and development of all staff.
Responsible for corrective actions and working with Director on separations.

Patient Care Management:
Including rounding, patient complaints, billing complaints.
Position will be expected to round on patients (customers daily).
Ensure that Patients are First goals are met at all times.

REQUIREMENTS:
Bachelor's Degree in a healthcare related field preferred AND 6-8 years of healthcare experience including 3-4 years of recent supervisory and leadership experience in patient care.

DESIRED:
Experience in an academic setting and with a safety net population.

Skills to create and manage clinical trial budgets, operations, and reporting.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.