Full Job Description
Date: Jul 9, 2020
Newton, United States, Massachusetts, Newton
Job Category: Operations
CyberArk is the global leader in privileged access security. A critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud, and throughout the DevOps pipeline. CyberArk delivers the industry’s most complete solution to reduce risk created by privileged credentials and secrets. The company is trusted by the world’s leading organizations, including more than 50 percent of the Fortune 500, to protect their most critical and high-value assets.
CyberArk Enterprise Support Engineers provide front-line technical support for the company’s worldwide enterprise customers and partners. As in intern, you will assist the Team in supporting select components of the CyberArk product line of IT Security and Privileged Identity Management solutions and resolving the customer’s technical problems by interacting with them via web, phone, and email.
Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
Interns will have the opportunity to participate in services engagements, technical support sessions, and training whenever possible. Each intern will be assigned a mentor from CyberArk’s Enterprise Support Team to provide feedback and context for the activities performed as part of the internship duties.
University/College student with 1 semester remaining until Graduation.
Must be able to work 32+ hours per week
Major studies focused in Computer Science, Information System Security, etc.
Capable of understanding the technical aspects of a complex system.
Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
Must have excellent communication skills and a passion for providing world-class service.
Experience of directly supporting enterprise-level customers is a plus.
Ability and desire to learn products and technologies.
Must be able to work independently as well as with others, as part of a domestic and international team.
Excellent time management, decision making, prioritization and organization skills.
Knowledge of Salesforce is a plus.
Security+ certification is a plus.