WORK STATION SPECIALIST-INT

TN Department of Human Resources - Rutherford County, TN

Full-time
DEPARTMENT OF FINANCE AND ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, RUTHERFORD COUNTY

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of experience in the maintenance of computer hardware, or the correction of other related system operations problems for computer system hardware.

Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: An associate's degree in business data processing (e.g. business data programming, business systems analysis, or computer accounting), management information systems, computer and information systems, computer servicing technologies, or other related field from an accredited college or university may substitute for the required bachelor's degree.

Substitution of Experience for Education: Experience in the maintenance of computer hardware, or the correction of other system operation problems related to computer system hardware may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.

Other Requirements:Necessary Special Qualifications:
Applicants for this class must:
Have a valid driver's license
Complete a criminal history disclosure form in a manner approved by the appointing authority
Agree to release all records involving their criminal history to the appointing authority.
Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Job Overview: Summary: Under general supervision, is responsible for multi-agency, statewide deployment and maintenance of work station computers and related software work of routine difficulty; and performs related work as required.

Distinguishing Features: This is the working level class in the Workstation Specialist sub-series. An employee in this position performs basic workstation duties in the deployment and maintenance of workstation hardware and software. This class differs from Workstation Specialist-Assoc in that an incumbent of the latter learns to perform basic workstation duties. This class differs from Workstation Specialist-Adv in that an incumbent of the latter functions as a project leader to perform advanced workstation duties and to deploy and maintain workstation hardware and software.

Competencies (KSA's):Competencies:
Functional/Technical Competencies
Approachability
Technical Learning
Customer Focus
Learning on the Fly
Time Management
Problem Solving
Written Communications
Peer Relationships
Self-Development

Knowledge:
Clerical
Computers and Electronics
Customer and Personal Service
English Language
Education and Training
Public Safety and Security

Skills:
Speaking
Writing
Operations Analysis
Judgement and Decision Making
Equipment Maintenance
Learning Strategies
Complex Problem Solving
Operations Analysis
Time Management
Installation
Troubleshooting

Abilities:
Memorization
Oral Comprehension
Oral Expression
Written Comprehension
Written Expression
Selective Attention
Speed of Closure
Static Strength