Youth Care Worker, 1st Shift 6am - 2pm

Upbring - McAllen, TX

The Youth Care Worker is responsible for providing direct care supervision and maintaining a safe and therapeutic environment for Unaccompanied Children (UC) in accordance to Office of Refugee Resettlement (ORR) licensing standards, Agency and program policies and standards, and other federal, state, and local regulatory requirements.

Essential Duties

Conduct intake services for incoming UC to include, but not limited to: completing the necessary paperwork and assessment, providing the UC with an overview of the program services, and assist with the initial placement; assist with new UC orientation
Provide basic needs to UC upon arrival to the program, which includes, but is not limited to meal, clothing, hygiene products, shower, bedroom assignment; support routines of UC through assistance and supervision of wake-up, bedtime, personal care, completion of chores, homework, meals, recreational activities, and laundry
Perform behavior management, oversee therapeutic activities, and crisis intervention; supervise UC and set appropriate behavior limits in accordance to the UC’s individual treatment and behavior plan and ORR standards
Assist UC with social skills, anger management, and daily living skills; teach, supervise, and assist residents in achieving their daily goals; follow individual plans and behavior support plans to provide appropriate services to UC and document those interactions using designated forms and/or database
Provide appropriate intervention to ensure UC safety and well-being; provide 1:1 monitoring of medical, mental health and/or behavioral as directed by management or a member of the clinical or multidisciplinary team
Teach and provide UC with a full range of basic care needs, including, but not limited to bathing, feeding, cleaning, shopping, and laundry
Clean, organize, and maintain the UC living space to provide a safe environment
Accompany and participate in group therapy sessions for UC, as needed
Interact and build a positive and respectful rapport with UC to reinforce positive behavior and promote social interaction; interact with UC within ethical boundaries at all times
Work closely with immediate management to plan and implement social and recreational activities for UC
Observe UC and provide feedback for the purpose of updating the UC’s behavior plans or improving their basic living and environment
Accompany UC on outings and activities to promote community inclusion; accompany and/or transport UC to airport, appointments, outings, and activities using established safety protocol. Load and unload residents into the designed vehicle.
Ensure all forms and progress notes are properly completed using the necessary forms and/or database to ensure compliance with ORR standards and federal, state, and local regulatory requirements; document planned interventions, behavior incidents, and general observation of UC skills, behaviors, and mood using the appropriate forms
Conduct regular and consistent 15 minute headcounts of UC under care
Provide the appropriate Therapeutic Crisis Intervention when required or directed by management or a member of the interdisciplinary or treatment team
Report UC safety hazards and risks to the management and/or the clinical staff in a timely manner
Must assist in the evacuation of UC as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences
Other duties as assigned

Working Relationships

Develop and maintain positive working relationships with the management, program and clinical staff, UC, and volunteers to meet the needs of the UC and ensure the program goals and objectives are being met
Work closely with management, the program and clinical staff to ensure program operations, goals and objectives are being met and the UC are receiving the highest quality of services and support
Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices. Always work within the Agency’s Code of Ethics and establish working relationships within the ethical boundaries established

Minimum Qualifications

High school diploma or GED equivalent
Must be at least 21 years of age
1-year employment experience in the child welfare field working with children and/or adolescents in social service setting
Bilingual in English and Spanish (based on service area and service population)
Demonstrated ability to apply appropriate boundaries at all times
Ability to use to visual and auditory awareness within the work environment
Demonstrated ability to establish trust and a positive rapport with children and work within ethical boundaries at all times
Ability to provide conflict resolution and de-escalation skills to ensure the well-being and safety of residents
Strong verbal communication skills with the ability to give and follow written and oral instructions
Ability to effectively organize and prioritize job duties and resident needs
Ability to work both in a team environment and independently
Ability to remain claim and exhibit compassion
Ability to use good judgment and think quickly and rationally in difficult and stressful situations
Proficient with basic computer skills, Microsoft Office (Word and Excel), and documentation programs/database

Preferred Qualifications

Associates degree in Social Services, Human Services, or closely related field
2 years’ previous experience performing direct care services to children and adolescents

Physical Demands & Work Conditions

This position requires frequent standing, walking, sitting, bending, kneeling, twisting, and reaching
Position works in a child facility and has constant exposure to children
Lift, push, pull, move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.


The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.