Assistant Director of Membership & Facility Operations

Centers - St. Louis, MO

Full-timeEstimated: $48,000 - $68,000 a year
CENTERS is a management company that specializes in campus recreation. We partner with universities to manage their departments, facilities, finances, and deliver exceptional customer service. Since 1998, CENTERS remains the first and only mission centric organization committed to student development and departmental excellence on behalf of its clients. CENTERS is currently operating university campus recreation centers at ten site locations within the United States.


Core Responsibilities:
Provide leadership and management of the customer service/welcome/pro shop desk operation to include staffing, policies & procedures, access control, customer service, membership sales, program registration and equipment issue
Process and audit any and all paperwork as it relates to the member & guest services area (i.e. recreation cards, membership cancellations, two week trials, etc.)
Hire, train, supervise, evaluate and provide direction to student staff.
Assist with the development of a comprehensive new member marketing program to include: membership promotion periods, corporate recruitment, two week trial program, new member survey and follow up, referral program, and facility tours
Lead and develop a comprehensive membership retention program to include: membership database management, membership appreciation days, membership renewals and cancelations, retention programs (birthdays, low usage, referral prizes, renewal gifts, etc.), corporate account management, and locker renewals
Collaborate, develop, implement, and manage membership and program registration software (CSI) enhancements for professional and support staff of the Campus Recreation Center
Develop and enforce policies and procedures for the Recreation Center (court rules, facility space priorities, facility access, membership rules, etc.)
Implement preventative maintenance and replacement plan for all facility and custodial equipment
Responsible for the weekly inspection of various activity areas. These inspections are focused on risk management issues as well cleanliness and organization. Inspection should include lighting, flooring, storage areas, and the overall environment for play
Responsible for managing all facility rentals and scheduling
Develop and enforce policies and procedures for the Recreation Center
Coordinate vendor relationships located within the Center and procure the necessary equipment and supplies to maintain and clean the facility

Administrative Responsibilities:
Responsible for the preparation, forecasting and monitoring of income and expense budgets as it relates to areas of responsibility
Responsible for the supervision of part-time employees within scope of facility areas
Evaluate performance and facility effectiveness through regular assessment
Responsible for ensuring areas of responsibility stay in line with current trends
Responsible for supervision, training and mentoring subordinate staff
Oversee policies and procedures development for all areas of responsibility
Manage budget, strategic planning, and assessment as it pertains to the facilities area
Prepare regular written communication such as monthly and annual reports, financial and participation reports and equipment inventory reports

Minimum Requirements:
Bachelor’s degree required; Master’s preferred
At least two years of professional member & facility management preferred
Experience working in a collegiate/community recreation environment, strong communication and presentation skills
Demonstrated experience within facility operations
Knowledge of standard practices and demonstrated experience in recreational sports
Leadership and supervisory abilities
Ability to work as part of, and lead a team that collaborates effectively with colleagues
Entrepreneurial spirit and enthusiasm
Analytical skills to: identify problems, assess alternatives, and render consistent, logical decisions
Ability to thrive in an environment that values high expectations, accountability, and balanced lifestyle choices
Current American Red Cross CPR/AED/FA certification (or willing to obtain)

Technical Competencies

Some knowledge of HR theories and best practices in recruitment and staff development
Basic accounting knowledge; capability of understanding budgets
Proficiency with Microsoft Office
Professional Competencies

Adaptability, analytical & critical thinking, initiative & motivation, planning & project management, decision making & judgment, business acumen, customer service, teamwork, diversity awareness, interpersonal relationships, communication, integrity, leadership, long-term focus, organizational learning & change management

Human Relations:
Internal contacts include staff at all levels. External contacts include external customers and vendors. Contact involves troubleshooting, informing, exchanging information, negotiating, making recommendations, and giving information or instructions.

Work Environment and Physical Demands

Work Environment and Physical Demands:
Work Environment

Office environment/ pool environment
Non-smoking environment
Moderate to loud noise
Occasional local, regional and national travel
Occasional evening or weekend work
Physical Demands

Sitting at desk or table for at least 70% of the work day
Walking or working with natatorium facilities 30% of the work day
Repetitive wrist, hand, or finger movement (while operating computer equipment)
Occasional bending, stooping
Eye-hand coordination (keyboard typing)
Hearing and talking