Assistant Director of Housekeeping

The Post Oak at Uptown Houston - Houston, TX3.4

Full-timeEstimated: $40,000 - $56,000 a year
EducationSkills
The Post Oak Hotel at Uptown Houston

The Post Oak Hotel at Uptown Houston is the city’s first and only hotel to receive the highly coveted AAA Five-Diamond Award. It is an elevated destination for elegant accommodations and high-rise living, masterfully blended with extensive meeting space, prominent office space, designer fashion, fine dining and sophisticated amenities all in one tower. The 700,000 square-foot tower showcases over 250 luxury hotel rooms, more than 150,000 square-feet of boutique office space and 20 executive residences, all with dramatic interior finishes and unobstructed views of the surrounding neighborhoods and Downtown. The 38-story building also features an elegant and expansive ballroom, the largest in the Uptown area. We are prominently located in the Galleria and Uptown Houston area along West Loop South with convenient access from Loop 610.

We are currently seeking an Assistant Director of Housekeeping to join our team. If your skills and talents are a match for our needs, we can open the door to career opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct a daily walk-through of all Public and heart of the House areas to evaluate any cleanliness and maintenance opportunities

Conduct walk-throughs of Guest hallways and guestrooms to ensure that cleanliness and maintenance standards are met.

Ensure that all rooms and public spaces are cleaned and prepared as per company and Forbes five star standard.

Organize on-the job training and evaluate its effectiveness and colleagues performance.

Monitor Occupancy and Hotel operational flow to ensure the maximization of housekeeping productivity and labor expenses are met

Collaborate with Front Desk, Sales and Marketing and MSE teams to improve booth Group and transient guest room turn experiences and future activities.

Assist to Executive Housekeeper to complete the monthly Occupancy, Finance and Labor forecasts.

Maintain par stock of guest supplies, cleaning supplies, linen and uniform.

Organize inventories with Accounts and General Store for linen, uniform, supplies and fixed assets.

Assist Rooms and Property leadership team in preparing the annual Rooms Division budget.

Operate all aspects of the Housekeeping and Laundry hardware and software systems, including maintenance, report generation analysis and simple programming.

Monitor proper operation of Laundry services and equipment in absence of the Laundry manager.

Pay particular attention while organizing pest eradication activities and collaborate with respective departments

Coordinate the preventive maintenance schedule of rooms and public area with maintenance department.

Be knowledgeable of the current corporate and Hotel marketing programs. Ensure that colleagues are knowledgeable in understanding and promoting the programs.

Collaborate and conduct Housekeeping and laundry candidate interviews, following all hiring procedures. Actively support Human Resources with recruiting efforts.

Develop team morale and ensure training of all Housekeeping and Laundry Colleagues up to Forbes service standards.

Participate in required M.O.D. program as scheduled.

Review Housekeeping and Laundry worked hours for payroll and submit to accounting on a timely basis.

Prepare weekly work schedules according to business forecast, payroll budget guidelines and productivity requirements.

Maintain a professional working relationship and promote open lines of communication with property Leadership, Colleagues and other departments.

Ensure Colleagues greeting and welcoming all guests at the guest facing areas around the property

Carry a radio when on duty. Operate radios efficiently and professionally in communicating with hotel colleagues. Ensure the proper use of radio etiquette within the department.

Walk and Maintain Public spaces during peak times and as needed.

Manage and organize large turns (check in-check out)

Ensure participation within weekly staff meetings.

Focus on the Housekeeping and Laundry Valet Departments on their role in contributing towards the established Five Diamond standards.

Respond in maintaining the integrity of other departments by immediately addressing issues with Colleagues when necessary.

Approach all encounters with colleagues in an attentive, friendly, courteous and service-oriented manner.

Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.

Comply at all times with corporate, state and national wide required standards and regulations to encourage safe and efficient hotel operations.

Maintain a warm and friendly demeanor at all times.

Colleagues must, at all times, be attentive, friendly, helpful and courteous to all guests, mangers, and fellow employees.

Motivate, coach, counsel and discipline all Housekeeping and Laundry colleagues.

Ensure compliance to Pre and post Shift Previews.

This is not an exhaustive list of all responsibilities, requirements and skills. Leadership reserves the right to revise the job or to require that different tasks be performed as necessary.

QUALIFICATIONS:
Must be able to convey information and ideas clearly

Must be able to evaluate and select among alternative course of action quickly and accurately

Must be able to multitask

Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity

Must routinely meet deadlines

Must be effective in handling problems in the workplace including anticipating, preventing, identifying and solving problems as necessary

Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests

Must be able to work with and understand financial information and data and basic arithmetic functions

Flexible and long hours will sometimes be required

Ability to stand during entire shift

EDUCATION and/or EXPERIENCE:
Minimum 4 to 5 year experience in Hotel Housekeeping Leadership or related field preferred

College Degree or equivalent preferred

Excellent computer and word processing skills preferred

Experience in residential housekeeping management a plus

Successful Pre-opening experience & records a distinct advantage

Knowledge in and or experience with Forbes 5 Star Service Standards is preferred.