Customer Success Director
Customer Success - South Jordan, Utah
At HireVue, our Hiring Intelligence platform is transforming the way companies discover, hire, and develop talent. By combining video interviews with predictive, validated I-O science and artificial intelligence, HireVue augments human decision-making in the hiring process and delivers higher quality talent, faster.
HireVue works with over 700 customers globally, including leading brands such as Vodafone, Intel, Tiffany & Co., Unilever, Qantas, Hilton, and 40% of Fortune’s Most Admired. We were named among the top 10 “Most Promising Companies” in America by Forbes and are the five-time winner of “Top HR Product of the Year” by HR Executive Magazine.
About the role
We have an exciting opportunity for a Customer Success Director. This is a key position that provides proactive high touch account management of our SMB client segment. You are required to drive strategic direction, product adoption, retention, growth and expansion through proactive thought leadership and advocacy, using virtual and web based tools and technology. This is a dynamic position and you must be comfortable with frequent multi-tasking between management, technical, business, strategic, marketing, and planning activities. This is an early to mid career level, individual contributor position. The ideal candidate will have some previous Customer Success and account management experience.
Principal duties & Responsibilities
Account Management & Strategic Direction
Partner with a large portfolio of accounts to develop a strategy for successful adoption and long term value and business impact
Facilitate regular executive meetings to define and proactively drive progress towards desired business metrics and outcomes
Lead initiatives with customers to drive positive Net Promoter and candidate experience scores
Build broad relationships with key account contacts and internal partners on the sales, product and engineering teams
Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account base.
Partner with Renewals Team to secure contract renewals.
Subject matter expert/Advocate
Partner with customer on HireVue product offerings, best practices & processes and lead customers to effectively integrate digital interviewing into those processes
Advocate for customers internally helping build and maintain strong partnerships with the sales, product management and marketing teams
To successfully execute these functions you will need:
Experience in leading client relationships in software as a service or technology environments
Experience in consulting to Fortune 500 companies
Experience with sales, consulting, training, or leading new initiatives in a corporate environment
Experience in project/change management and organizational development
Passion for outstanding customer service and account management with an execution focus
Organizational and prioritization skills
Minimum of 5 years of account management, sales or customer success experience, ideally in a software as a service (SaaS) environment
Strong working knowledge of the human resources or talent acquisition function a plus
B.S. or B.A. required
Strong written and verbal communication skills. Ability to quickly negotiate and reach consensus across diverse groups/teams a must
Strong organizational and project management skills
Must possess a collaborative working style and thrive in a team environment
Possess strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space
Energetic self-starter with ability to work independently in a competitive and fast-paced environment. Strong work ethic is critical
Working knowledge with Microsoft Office products and Salesforce
This position will be based out of our South Jordan, UT office (<10% travel expected.)
Flexible Paid Time Off | 401K - 5% Matching | Medical, Dental, Vision | 12 Weeks Maternity & Adoption |
Find out more by going to HireVue.com/careers or Download our benefit details here: https://hir.vu/benefits
HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.