Service Manager

Istate Truck Center - Sioux City, IA

Interstate Companies, Inc., is a dynamic organization that provides rewarding careers for more than 1,200 employees in its corporate office and five operating units – Interstate AssemblySystems, Interstate BearingSystems, Interstate IndustrialSystems, Interstate PowerSystems and I-State Truck Center.

As we have since our founding in 1957 as one of the world’s first Detroit Diesel Engine distributors, we continue to recruit career-oriented individuals who want fulfilling work and opportunities for professional growth. Our employees’ commitment to the company and its “Pride in Service” motto helps Interstate Companies deliver exceptional customer service every day.

The Service Manager is a key member of our Management team, and fulfills a critical role in our operations. This position is responsible for overall accountability for managing a Service department covering shop and field, developing our service business, ensuring satisfied customers, and promoting our products and services. #LI-CH1

Job Duties

Take all necessary steps to assure customer satisfaction
Recruit, hire, motivate and maintain the highest quality staff
Take an active role in company sales
Monitor Service Department performance with key metrics, including revenue, profitability, and efficiency
Assure compliance with safety goals
Accurately quote services
Manage work order system and service invoicing
Communicate policies, procedures, and branch goals to employees
Uphold our promise to our customers of “Pride in Service”

Desired Skills:
Excellent interpersonal, leadership, and communication skills
Good understanding of mechanical components and associated repair
Clear understanding of customer service, sales and marketing
Knowledge of profit and loss statements and how to use them to manage a business unit
A self-starter who can observe the strengths present in a location and use those strengths to develop a positive business plan
Experience with 5S Lean principles
Previous experience as a service manager

Excellent communication skills
Ability to manage employees and processes
5+ years of service management in a truck shop

Salary plus commission
Generous benefits including insurance options, vacation, PTO and holiday pay, 401(k) with employer match

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.