Assistant Operations Manager

Dollar Rent a Car - Jackson, WY

Full-time$33,000 - $45,000 a year
EducationSkillsBenefits

New Frontiers Auto Rental, LLC is a locally owned franchise of Dollar/Thrifty Rent a Car. We have been in business in downtown Jackson for 12 years. We are looking for a motivated year-round Assistant Operations Manager to drive our team to success, no matter the season. Join Dollar Thrifty as an Operations Assistant Manager to coach and help motivate your team to increase financial profitability, operational efficiency and customer satisfaction. You will be a key player in critical functions including Customer Service and Counter Sales.

Requirements

  • A minimum of one year of sales or customer experience in a high volume or service-oriented environment
  • Work flexible shifts including weekends and holidays; and work overtime as required
  • Possess a US Driver's License, and have a clean driving record
  • Proficiency in English. Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
  • Passion for customer service and attention to detail - Goes the extra mile. Proven experience within a customer facing environment.
  • Proven strong sales and closing skills in a friendly and engaging manner.
  • Motivated to achieve and exceed targeted goals
  • Ability to lift 30 pounds
  • Ability to stand for 8 hours and work inside/outside in various weather conditions
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
  • Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Proven experience of working well within a team

Responsibilities

  • Achieve personal sales goals while supporting the goals of the team
  • Uphold company standards and processes
  • Create daily game plan based off utilization and adjust during day for changes
  • Be the leading employee throughout the rental and return process
  • Manage schedules of employees and coordination of shuttle vehicles.
  • Provide exemplary customer service and issue resolution.
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Assist with fleet management, damage collection and reporting
  • Assist with building maintenance and upkeep and maintain an organized workspace
  • Assist with administrative tasks
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines

Job Type: Full-time

Salary: $33,000.00 to $45,000.00 /year

Experience:

  • Sales: 1 year (Preferred)
  • Customer Service: 3 years (Required)

Education:

  • High school or equivalent (Required)

License:

  • Driver's License (Required)

Language:

  • English (Required)

Additional Compensation:

  • Commission
  • Bonuses

Work Location:

  • One location

Benefits:

  • Retirement plan

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • High stress tolerance -- thrives in a high-pressure environment
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail

This Job Is:

  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education

Schedule:

  • Holidays required
  • Weekends required