Customer Care Advocate

Esurance - Greenville, SC3.5

30+ days ago
Esurance is looking for Claims Customer Service Reps to join a dynamic and award-winning team of individuals who are committed to making insurance smarter, easier, and dare we say- cooler. As part of a growing company that is focused on providing an outstanding customer experience, you’ll have the opportunity to expand your skills and discover your potential.

If you’re looking for a career at a socially conscious company that offers great benefits — including matching 401k and tuition reimbursement — then you may have just found your new home.

Esurance combines the spunk of a startup company with the backing of Allstate (the largest publicly held personal lines insurer in the U.S.) to create a unique, energized, and exciting place to work.

Working in a phone intensive environment, Claims Customer Service Reps secure the first notice of loss details for all inbound phone reports. Individuals also provide additional services to those new losses that meet Express Claims criteria, including explanation of coverage, liability and the set up of both rental and inspections as appropriate.

Job Details:
Target Start Date: September 10, 2018
Training Hours: Monday - Friday 8am -5:30pm
Training Length (Paid): 8-11 weeks
Training Location: 1200 Brookfield Blvd, Greenville, SC
Work Schedule: TBD (must be available to work between 7am - 10pm, including one or both weekend days)
Salary: $16.25/hourly + monthly incentive potential (additional 10% shift differential for working after 6:00 p.m. during the week day, 15% shift differential on Saturday, and 20% shift differential for working a Sunday shift)
Job Location: 1200 Brookfield Blvd, Greenville, SC (Onsite)
Takes phone calls including first notice of loss and inquiry calls for the claims organization
Provides services to customers that include but is not limited to appraisal assignment, tow assignment, rental car support, benefit explanation, and liability explanation
Obtains facts of loss to determine liability and exposures for handling
Identifies higher level exposures and refers files or features to management for triage
Sends necessary correspondence as it relates to the claim and department of insurance regulations
Uses Esurance systems to properly document files and process claims
Promptly identifies and transfers total loss features to the Total Loss Unit for settlement handling
Identifies referrals, completes proper summaries and forwards files to subrogation for collection in a timely manner
Detail-oriented with strong organizational skills, able to work well under deadlines in a fast paced call center environment and perform multiple tasks effectively and concurrently
Demonstrated ability to manage relationships with both internal and external customers
Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making
Excellent communication skills, both oral and written
Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs
Excellent customer services skills

Experience / Education:
Bachelors degree and/or equivalent education preferred preferred
Two years of customer service or call center experience preferred
Auto insurance background preferred

Background Check / Licensing:
As part of the hiring process at Esurance, a pre-employment background check for all new hires will be run which includes employment, education, and criminal verifications. Additionally, for licensed positions you will be required to obtain and maintain licensure in one or more states which includes fingerprinting and an FBI check which will go back as far as your history allows. Your ability to obtain and maintain employment will be contingent on your ability to be licensed in all required states. Failure to obtain and maintain those licenses may affect your employment status.


At Esurance, being committed to our employees is not just something we say, it’s something we do. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, and balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. We are committed to our employees and we are dedicated to creating a diverse, positive, innovative and team-oriented work environment.

Health & wellness

Medical, vision, and dental insurance
Life insurance (company-paid and supplemental)
Accidental death and dismemberment coverage
Wellness coaching and incentives
Group critical illness coverage
Accident indemnity and hospital indemnity plans
Group legal

401(k) plan with annual matching contribution
Referral bonuses
Performance-rewarding bonus system
Tuition assistance program (up to $5,250 per year)
Health savings and flexible spending accounts
Commuter benefits
Family & Community

Adoption assistance
Maternity leave
Buckle Up Baby program
Pet insurance discount
Charitable gift matching
Give Time, Get Time volunteer program
Employee Assistance Program
Time off

Short-term disability
Long-term disability (employee-paid option)
Paid time off (holidays, vacation, etc.)