Customer Service Representative

Public Storage - Medina, OH

Job Description

Excellent Customer Service

Provide outstanding customer service; recommend storage solutions and assist them with their storage needs
Welcome customers and make their move-in a positive experience through friendly interaction and knowledgeable guidance
Take pride in the appearance of your property; maintain a clean and debris-free location for a great customer experience
Consult and sell Public Storage packing and moving supplies
Day-to-Day Business

Work independently or with other team members at multiple locations
Days will consist of a mix of customer service and property upkeep
Make customer calls regarding their account, collections and other items; document notes on the computer system
Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent
Manage, audit, balance cash drawer; prepare and make daily deposits
Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows to ensure a great customer experience
Partner with District Managers and other team members to exceed company goals and expectations

Hourly rate of 10.00
On-site company housing at many locations
Extensive paid training and coaching plans to grow your interpersonal and business skills – we want you to succeed!
Comprehensive group healthcare programs
401(k) with generous employer match
Paid time off
Next level roles and career opportunities throughout the United States


Successful candidates come from a variety of customer-centered environments including retail, restaurant, fast food or other service based companies
Minimum one year of customer service and/or sales experience
Energetic, outgoing and delivers service with a smile
Strong communication, problem solving and time management skills
Valid and current driver's license with reliable personal transportation used during the work day
Can work from 9:30 am to 6:00 pm any day of the week, including weekends and holidays
Adaptable – comfortable working alone or with other team members at multiple locations
Proficient in Windows-based computer programs and data entry such as account notations and balancing daily transactions
Perform cleaning and maintenance such as sweeping, mopping, picking up trash and wiping windows

Additional Information

All your information will be kept confidential according to EEO guidelines.