Hotel Operations Manager

The Point Casino - Kingston, WA (30+ days ago)3.5

The Hotel Operations Manager assists the Director of Hotel Operations with the successful and effective management, direction, oversight of all aspects of hotel services including but not limited to front desk, reservations, housekeeping, maintenance, sales, marketing, guest service, room revenue and occupancy. The Hotel Operations Manager supervises the day to day operation and work activates of all assigned personnel. The Hotel Operations Manager must display leadership and exemplary behavior and may be required to fulfill the duties of the Director of Hotel Operations in his or her absence.

Brief description of duties:
Ensures compliance with the Port Gamble S'Klallam Tribe of Indians- State of Washington Gaming Compact, Internal Controls, NIGC Regulations, and The Point Casino Policies and Procedures.
Assist the Director of Hotel Operations (DOH) in managing hotel departments to ensure an optimal level of service and hospitality are provided to hotel and casino guests.
Assist the DOH in achieving the department financial budgets, goals and objectives throughout the year utilizing proper forecasting, cost controls, labor management, and revenue generating programs.
Interact with the marketing and sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Supervise the day to day operation and work activities of assigned personnel.
Ensure all safety and security systems and procedures are followed to ensure health and safety of employees and guests.
Ensure client satisfaction through event presence and execution of meeting, group and tour functions pre and post event.

Brief description of qualification:
Minimum 5 years of experience in a three-star or higher gaming industry hotel with a minimum of 1 year of experience in a supervisor or management position.
Associates or Bachelor's degree in Management, Hotel or Hospitality field preferred
Possess excellent customer service relations, communications, and interpersonal skills both written and verbal.
License/Certification: Able to successfully pass background check, attain and maintain a Class III gaming license issued by the Port Gamble Tribal Gaming Agency, a valid Washington State Driver's license, reliable transportation, a Class 12 Alcohol permit and a Washington State Food Handlers Card.

Applications are also available at the HR office located at The Point Casino and Hotel and the Noo-Kayet Development Corporation Offices located above the Gliding Eagle Marketplace.

For a complete Job Description or questions, please contact: Julie McGill, Recruitment Specialist 360.297.6163 Email: or