Deputy General Manager - Human Resources

Greater Cleveland Regional Transit Authority - Cleveland, OH (30+ days ago)3.9

Position Summary

The Deputy General Manager – Human Resources (DGM-HR) is responsible for the leadership, planning, organization, operation and performance of the Human Resources Division. The DGM will be expected to lead by example and exhibit creativity and innovation in developing and implementing best practices for Human Resources programs that support GCRTA’s quest to become an employer of choice. Primary responsibilities will include recruitment, compensation, HRIS, benefits administration, labor & employee relations, training & development and occupational health. Fiscal responsibility includes oversight of budget for all HR areas. Strategic focus is on the development and enhancement of division strategic plans focused on the organization’s human resources and quality customer service.


Primary responsibility is to provide leadership to the division of Human Resources (a team of approximately 50 employees) and lead the development of creative and innovative strategies to recruit, retain and develop a diverse workforce committed to providing safe, reliable, clean and courteous service.

Negotiates and signs labor contracts and other contracts with the assistance of the company’s legal counsel as appropriate.

Leads effective labor and employee relations programs to ensure that workforce strategies and policies align with GCRTA’s desire to be recognized as an employer of choice among our peers in the industry as well as among major employers in Northeast Ohio.

Responsible for human resources management systems to ensure the necessary decision support information is available to management and supervisory staff.

Serves as a member of GCRTA’s Executive Management Team and coordinates with other divisions on the implementation of the organization's long-range plans and strategic objectives. Makes recommendations and presentations to the Board of Trustees and/or CEO/General Manager on matters pertaining to Human Resources. Works with senior management to ensure that organizational infrastructure (systems, processes, measures) is aligned with key strategic objectives. Demonstrates leadership among peers by breaking down barriers, establishing agreement among the senior management team, and building support for common organizational directions.

Leads the implementation of compensation administration and employee benefit plans and programs to structure total rewards that support a diverse workforce.

Provide guidance, support and necessary resources for the enhancement of current recruitment and retention programs as part of a talent management strategy that supports GCRTA's vision as an employer of choice.

Directs employee development and training programs, including administrative, maintenance and transportation training to ensure the ongoing maintenance and enhancement of employee knowledge and skill levels.

Responsible for all financial management activities of the Human Resources Division and manages within approved budget (approx. $7M) to ensure cost-effective utilization and sound stewardship of financial resources.

Ensures compliance with all legal and regulatory requirements and consistency with Authority policies and guidelines.

Maintains liaisons with directors and officers and communicates regularly with internal customers and other industry members. Maintains a high level of efficiency and professionalism.

Job Requirements

Minimum requirements include a bachelor’s degree in Human Resources Management, Business Administration or related field. Master’s degree, MBA or JD preferred. Ten (10) years progressively responsible experience in human resources disciplines including employment, benefits administration, compensation, labor & employee relations and employee development & training is required. Ability to facilitate organizational change while establishing strong working relationships among senior management team is required. Ability to quickly evaluate and resolve problem situations is required, along with excellent written and oral communication skills.

Additional Details
As the recipient of the gold-level award from The Partnership for Excellence (TPE, Baldrige Award) and the national APTA award for bus safety, the GCRTA continues to be a well-recognized and high-performing public agency providing public transportation to the greater Cleveland area. We are proud to be one of northeast Ohio’s major employers with over 2,300 employees. Our service encompasses 460 square miles and we provide 40 million rides annually, which is more than 100,000 rides on a typical weekday. Our corporate mission is to provide safe, reliable, clean and courteous public transportation.

We offer a wide range of comprehensive benefits and programs to support the health and wellness of employees and family members including health benefits and participation in the Ohio Public Employee Retirement System. If you’re interested in this exciting opportunity, we encourage you to apply for this position and become a valued member of the GCRTA team!

Working Conditions

The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environmental Conditions: This person will work in an office type of an environment.

• Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand for up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee will be required to work at a computer.

• Mental Demands: Reading, watching, studying, observing, focused listening, auditing, inspecting, proofreading, and evaluating. Ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. Ability to communicate effectively (verbal and written); develop and interpret policy, procedures, and data.

Selection Process

This is a non-bargaining, exempt position. No eligible list will be established. The selection process will include one or more components to demonstrate applicants’ knowledge, skills and abilities in job related areas. These may include exercises such as practical demonstrations, written communications, oral interviews and/or competency assessments.

To check the status of your application: Log into the GCRTA I-Recruitment site, look under “Status” column. To check your communications: Log into the GCRTA I-Recruitment site, click on the “Application Details” of the job posting, click on the “Communications” tab to view communications.